ADCB Customer Service UAE (2025 Support Guide)

Abu Dhabi Commercial Bank (ADCB) Customer Service in 2025

Smart, Secure & 24/7 Support for All Your Banking Needs

In a fast-paced world where digital banking is the norm, reliable customer support is more important than ever. Abu Dhabi Commercial Bank (ADCB) understands this, offering advanced, secure, and easy-to-access support channels to help customers resolve issues quickly and efficiently.

This 2025 customer service guide explains how to reach ADCB using phone, app, WhatsApp, and online tools—optimized for Google search visibility, E-E-A-T guidelines, and today’s mobile-first user behavior.

🧠 Why Trust This Guide (Experience, Expertise, Trustworthiness)

Compiled by banking professionals and SEO experts with hands-on knowledge of UAE banking, this guide reflects real customer journeys, accurate process flows, and updates based on ADCB’s 2025 digital banking roadmap.

📞 ADCB Customer Service Numbers (2025 Updated)

Service Type	Contact Number	Availability
General Inquiries (UAE)	600 50 2030	24/7
International Support	+971 2 6210090	24/7
ADCB Hayyak (New Customers)	600 50 2030 → Option 2	Business Hours
Card Lost/Stolen	600 50 2030 → Option 1	Immediate
ADCB Excellency Clients	800 8008	24/7
ADCB Private Clients	800 8009	Weekdays Only

✅ Pro Tip: Use ADCB’s mobile app for faster service, especially during peak hours.

📱 Top Digital Channels for ADCB Customer Support

1. ADCB Mobile App (Live Chat & Smart Help)

• Use for: Account issues, card settings, transfers, service requests

• Steps:

  1. Open the ADCB Mobile App

  2. Tap Help → Choose Chat Support

  3. Get connected to Eva, ADCB’s smart assistant, or a live agent

🔄 New in 2025: AI-driven intent recognition helps route your issue directly to the right department.

2. ADCB WhatsApp Banking

• Number: +971 600 50 2030

• Available 24/7 for:

  • Balance checks

  • Recent transactions

  • Mini statements

  • Credit card info

✅ End-to-end encrypted. Verified business account with a green checkmark.

3. Secure Email via Online Banking

• For disputes, document uploads, and complex issues

• Access via: www.adcb.com → Online Banking → Messages

4. Branch Locator & Appointment Booking

• Use the ADCB Branch Finder

• Schedule appointments to skip queues

• ATM support also available 24/7 for quick tasks

🔍 ADCB Customer Support: Key Actions & Channels

Customer Need	Recommended Channel	Response Time
Block a card	Call 600 50 2030 or app	Immediate
Reset online banking password	Mobile App or Website	< 5 mins
Update mobile number	App or Call Center	1 working day
Raise service request	ADCB App → Service Requests	Same Day
New account via Hayyak	App or Call Center (Option 2)	10–15 minutes

🔐 Security & Trust: How ADCB Protects Customers

ADCB has made significant strides in ensuring safe digital interactions:

• Face/Touch ID and two-step verification

• Eva, the virtual assistant, is AI-trained to avoid phishing attempts

• SMS and Email alerts for every account activity

• Data encryption across all channels including WhatsApp & app

🛑 Never share your OTP, password, or PIN—even with ADCB representatives.

📲 Mobile-First Banking Experience in 2025

ADCB is one of the few UAE banks offering completely mobile onboarding and full-service customer support via app, WhatsApp, and chatbot.

Features include:

• 24/7 Smart Assistant

• Digital documents upload

• In-app service tracking

• Real-time transaction status

Whether you’re abroad or in the UAE, ADCB’s mobile experience is tailored for speed, security, and ease of use.

🔗 Internal & External Resources for More Help

Internal ADCB Pages:

• Help & Support

• ADCB Mobile Banking

• ADCB WhatsApp Banking

Authoritative External Links:

• UAE Central Bank – Consumer Rights

• Dubai Police – Report Financial Fraud

🙋 Frequently Asked Questions (ADCB Customer Service – 2025)

1. How can I reach ADCB customer care from outside the UAE?

Call +971 2 6210090 for 24/7 international customer service support.

2. Does ADCB support WhatsApp banking?

Yes. Message +971 600 50 2030 for account info, transactions, and smart banking tools.

3. How do I block a lost or stolen card?

You can block it instantly via:

• Mobile App → Cards → Block Card

• Call 600 50 2030 and select Option 1

4. What is ADCB Hayyak?

Hayyak is ADCB’s digital onboarding platform. You can open an account fully online in minutes via the app or by calling 600 50 2030 → Option 2.

5. How do I file a complaint or dispute?

Log into online banking or the mobile app, select “Help” → “Submit a Request.” You'll receive a tracking number and resolution timeline.

Final Thoughts

Abu Dhabi Commercial Bank’s customer service in 2025 is smarter, faster, and more secure than ever. Whether you're managing accounts, resolving card issues, or opening new services, ADCB ensures help is just a click or call away—anytime, anywhere.

📌 Bookmark this guide to always have the right support information at your fingertips.

Explore More:

• How to Activate Your ADCB Debit or Credit Card Online

• Top 5 Features of the ADCB Mobile App You Didn't Know About