Introduction
As one of India’s flagship airlines, Air India connects millions of passengers to domestic and international destinations. Whether you need assistance with flight bookings, cancellations, baggage claims, or refunds, knowing the right Air India customer care number can make your experience smoother.
In this guide, we provide updated contact details, alternative ways to reach support, and tips for getting faster resolutions.
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Air India Customer Care Number: Get Immediate Assistance
Air India offers multiple ways to contact customer support for different services.
1. Air India Customer Care Numbers (24/7 Support)
Domestic Flights: 1860-233-1407 (Available 24/7)
International Flights: Check the Air India website for country-specific contact numbers
2. Refunds, Baggage, and General Queries
Refund Queries: 1860-233-1407 / email: ecommerce@airindia.in
Lost & Found Baggage: +91-22-2615-6000 / email: baggage@airindia.in
3. Air India Flying Returns (Loyalty Program)
Frequent Flyer Support: flyingreturns@airindia.in
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Other Ways to Contact Air India
In addition to calling, you can reach Air India through email, social media, and in-person service desks.
1. Email Support
General Queries: contactus@airindia.in
Refund & Ticketing Issues: ecommerce@airindia.in
2. Social Media & Live Chat
Twitter: @airindia
Facebook: facebook.com/airindia
Live Chat: Available on the official website
3. Airport Customer Service Desks
Available at all major domestic and international airports
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Common Passenger Issues and Quick Solutions
1. Flight Booking and Modifications
Easily manage bookings via the Air India website or mobile app.
Call the customer care number for urgent changes.
2. Refunds and Cancellations
Refunds are usually processed within 7-14 business days.
Cancellations within 24 hours of booking may be eligible for full refunds.
3. Baggage Claims and Delays
Domestic Flights: Check-in baggage limit: 25kg, Cabin baggage: 8kg.
Report lost baggage at the airport help desk or call the baggage helpline.
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Table: Key Air India Customer Support Contacts
Service | Contact Number | Availability |
General Support | 1860-233-1407 | 24/7 |
Refund Queries | Response within 7-14 days | |
Lost & Found Baggage | +91-22-2615-6000 | 24/7 |
Frequent Flyer Support | Business Hours |
Tips for Faster Customer Support
Call during non-peak hours (early mornings or late nights) for shorter wait times.
Use self-service options on the Air India app for instant resolutions.
Keep your booking reference number handy before calling.
Stay polite and concise to ensure efficient assistance.
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Frequently Asked Questions (FAQs)
1. How can I check my Air India flight status?
Visit Air India’s official website and enter your PNR under the Flight Status section.
2. What is the baggage allowance for Air India international flights?
It varies based on destination and ticket type. Check the Baggage Policy section on Air India’s website.
3. How do I cancel or reschedule my Air India flight?
Use the Manage Booking feature on the website or call customer care.
4. What should I do if my baggage is lost or delayed?
Report it immediately at the airport or call the Lost & Found Baggage Helpline.
Conclusion
Air India’s customer care services provide passengers with round-the-clock assistance for booking, refunds, baggage issues, and more. Whether you prefer calling, emailing, or using live chat, this guide ensures you have the right information at your fingertips.
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