Introduction
Air India, one of the country’s leading airlines, ensures passengers experience seamless travel. Whether you need flight bookings, refunds, baggage assistance, or flight status updates, the Air India toll-free number provides easy access to customer care services.
This guide outlines everything you need to know about contacting Air India, including toll-free numbers, email support, alternative contact options, and insider tips to get fast resolutions.
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Air India Toll-Free Number: Get 24/7 Assistance
Air India provides various toll-free and alternative helpline numbers based on service requirements.
1. Air India Toll-Free Number (24/7 Support)
Domestic Flights: 1800-180-1407 (Available 24/7, free of charge)
International Flights: Country-specific toll-free numbers available on the official Air India website
2. General Customer Support Numbers
Helpline for Bookings & Queries: 1860-233-1407
Lost Baggage Helpline: +91-22-2615-6000
3. Air India Frequent Flyer Program (Flying Returns)
Loyalty Program Assistance: flyingreturns@airindia.in
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Alternative Ways to Contact Air India
Apart from calling, you can reach Air India through multiple support channels.
1. Email Support
General Queries: contactus@airindia.in
Refunds & Cancellations: ecommerce@airindia.in
Baggage Claims: baggage@airindia.in
2. Live Chat & Social Media
Website Live Chat: Available on the official Air India website
Twitter: @airindia
Facebook: facebook.com/airindia
3. Airport Customer Service Desks
Available at major domestic and international airports for real-time assistance
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Common Customer Issues and Quick Solutions
1. Flight Bookings & Modifications
Easily manage bookings via the Air India website or mobile app.
Call the toll-free number for last-minute changes.
2. Refunds and Cancellations
Refunds are typically processed within 7-14 business days.
Cancellations within 24 hours of booking may qualify for full refunds.
3. Baggage Issues
Domestic Flights: 25kg checked baggage, 8kg cabin baggage.
For lost or delayed baggage, contact the baggage helpline or report at the airport.
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Table: Key Air India Customer Support Contacts
Service | Contact Number | Availability |
Toll-Free Number | 1800-180-1407 | 24/7 |
General Support | 1860-233-1407 | 24/7 |
Refund Queries | Response in 7-14 days | |
Lost & Found Baggage | +91-22-2615-6000 | 24/7 |
Frequent Flyer Support | Business Hours |
Tips for Faster Customer Support
Call during non-peak hours (early morning or late night) for quicker service.
Use the Air India app to check flight status and modify bookings instantly.
Have your booking reference number ready for efficient support.
Be clear and concise when explaining issues to customer care agents.
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Frequently Asked Questions (FAQs)
1. Is the Air India toll-free number available 24/7?
Yes, the Air India toll-free number 1800-180-1407 is available round the clock for domestic flights.
2. How can I check my Air India flight status?
Visit Air India’s official website and enter your PNR in the Flight Status section.
3. Can I cancel my Air India flight via the toll-free number?
Yes, cancellations and modifications can be done through the toll-free customer care line.
4. What should I do if my baggage is lost or delayed?
Report it immediately at the airport help desk or call the Lost & Found Baggage Helpline.
Conclusion
With Air India’s toll-free customer care number, passengers can enjoy reliable support for booking, refunds, baggage queries, and more. Whether you prefer calling, emailing, or using social media, this guide ensures you have the right contact details at your fingertips.
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