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Ajio Customer Care Number & Support Guide 2025

  • Writer: Abhinand PS
    Abhinand PS
  • Jul 23
  • 3 min read

Ajio Customer Care Number & Support Guide (2025)

Ajio is a leading fashion and lifestyle e‑commerce platform in India, powered by Reliance Retail. As online shopping increases, so do support needs—from returns to refunds, or delivery issues. Here’s a comprehensive, SEO-optimized 2025 guide to Ajio customer care that’s mobile-friendly, genuine, and trustworthy.


Logo with a stylized "A" in a circle and the text "AJIO" to the right. Dark blue on a white background. Minimalist and modern design.

📌 Quick Access – Ajio Customer Support Overview

Support Channel

Details

Availability

Customer Care Number

📞 1800‑889‑9991 (Toll-Free India) Ajio+9India Customer Care+9Ajio+9PissedConsumer

Daily, ~6 AM–12 AM

Luxe Support

📞 +91‑8080705705 for Ajio Luxe PissedConsumerAjio

Business hours

Email Support

✉️ customercare@ajio.com AjioPissedConsumer

24/7 response

Help Center & Chat

On-site “Self‑Care” at Ajio.com Ajio

24/7

Complaint Portal

Web form at Ajio’s support page

24/7

🚀 When to Contact Ajio Customer Care

You may need help with:

  • Returns, replacements, and refund delays

  • Undelivered or incorrect items

  • Cancellation requests or promo coupon issues

  • Ajio Luxe pricing or product changes

  • App errors or account login issues

Being clear about your issue helps route your request faster.

🛠️ How to Reach Ajio Support in 2025

✅ 1. Call the Toll-Free Number

Dial 1800‑889‑9991 (India-wide) to connect with a support agent. It's the most straightforward option. Hold times vary—midday and weekdays are peak hours.

💡 Tip: Have your order ID and registered phone number ready for quick verification.

✅ 2. Contact Ajio Luxe Directly

For Luxe product queries, use the dedicated number +91‑8080705705 AjioPissedConsumerIndia Customer Care+9PissedConsumer+9PissedConsumer+9Ajio+6Ajio+6India Customer Care+6. Personalized support and flexible returns come with a touch of premium service.

✅ 3. Email Ajio Support

Send your detailed issue—order number, screenshots, and desired resolution—to customercare@ajio.com. Expect a reply within 24–48 hours Ajio+5Ajio+5Ajio+5.

✅ 4. Use Help Center & Live Chat

Access Ajio's self-care via the website or app under “Contact Us” Ajio+9Ajio+9Ajio+9. Chat support is helpful for quick answers, especially when the phone line is busy.

✅ 5. Submit a Complaint Form

For escalated issues like refunds or delivery failures, use Ajio’s complaint portal under “Raise Complaint.” Provide all essential details and wait for acknowledgement within 2–3 business days.

🔑 Quick Resolution Guide

Issue Type

Best Channel

Expected Resolution Time

Return delayed or not processed

Phone or Help Center

2–4 business days

Refund not received

Email + Complaint form

7–10 business days

Damaged item

Email with photos + phone follow-up

3–7 business days

Coupon or price mismatch

Phone + email documentation

72 hours

App issues or errors

Live chat or Help Center

Immediately to 1 business day

✅ Expert Tips for Ajio Support Efficiency

  • 📌 Attach evidence (photos/invoice) with your emails or chat requests

  • ⏱️ Call between 7–9 AM or 8–10 PM to avoid long queues

  • Note ticket numbers and follow up via the same channel

  • For Luxe orders, specify “Ajio Luxe” when calling or emailing

🔗 Internal & Authoritative Resources

❓ Frequently Asked Questions (FAQ)

Q1: Is Ajio’s phone number free of cost?Yes – Ajio uses a toll-free India line at 1800‑889‑9991 India Customer Care+4India Customer Care+4Ajio+4.

Q2: How do I contact Ajio Luxe support?Call +91‑8080705705 for Luxe-specific queries PissedConsumer+1Ajio+1.

Q3: What is Ajio’s refund timeline?Refunds are processed within 7–10 business days via your original payment method or Ajio Wallet India Customer Care+2Ajio+2Ajio+2.

Q4: Can I chat live with Ajio support?Yes. Use the Help Center chat widget in-app or on Ajio.com Resolver+6Ajio+6Ajio+6.

Q5: What if my delivery didn’t arrive?First check tracking. If unresolved after 48 hours, call or submit a complaint with proof of purchase.

✅ Final Verdict

Ajio customer support has evolved in 2025—with robust toll-free calling, email, app chat, and complaint portals. While support quality varies, following the right steps and timings ensures faster resolutions.

Save the numbers—1800‑889‑9991 for general queries and +91‑8080705705 for Luxe. Bookmark this guide for quick access to all Ajio support channels and policies.

📣 Have you had a recent Ajio support experience? Share it below—we’d love to hear your feedback!

 
 
 

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