AliExpress Customer Care Number (2025 Support Guide)
- Abhinand PS
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- Jul 23
- 4 min read
AliExpress Customer Care Number & Support Guide (2025)
AliExpress, a global e-commerce marketplace owned by the Alibaba Group, serves millions of buyers around the world. Whether you’re tracking a delayed shipment, requesting a refund, or facing a dispute with a seller, knowing how to contact AliExpress customer service in 2025 is essential.
In this in-depth guide, you'll find verified support methods, the latest AliExpress customer care number, refund instructions, and best practices to resolve your issues quickly and safely.
📞 AliExpress Customer Service at a Glance
Support Type | How to Access | Availability |
Customer Care Number | ☎️ +1-408-785-5580 (International, U.S.-based support) | Weekdays, Business Hours |
Help Center & Chat | 24/7 | |
Mobile App Support | App → "Account" → "Customer Service" | 24/7 |
Dispute Center | My Orders → Order Details → “Open Dispute” | Based on seller timeline |
Social Media | Business hours |
🔍 Why You May Need AliExpress Customer Support
AliExpress is known for low-cost international shopping, but with cross-border transactions comes the potential for challenges. Common reasons to contact AliExpress customer care include:
Orders not received after estimated delivery
Damaged or incorrect products
Refund status or disputes
Payment issues or order cancellations
Seller unresponsiveness or miscommunication
🧭 How to Contact AliExpress Customer Service in 2025
✅ 1. Call the AliExpress Customer Care Number (International Line)
AliExpress offers limited phone-based support, primarily in English. While not toll-free, this number connects you to global customer service:
Phone: +1-408-785-5580
Hours: Monday–Friday, 9 AM to 5 PM PST
Languages Supported: English
📌 Important: Phone support is limited and not ideal for order-related disputes. Use chat for faster resolution.
✅ 2. Use the AliExpress Help Center (Best Method)
AliExpress strongly encourages customers to use their online Help Center, which offers automated and live agent assistance.
Steps to access:
Click "Customer Service"
Start a chat with Eva (AI bot) or request a human agent if needed
Provide your Order ID, issue type, and supporting info
💡 Pro Tip: Log into your account first to get personalized assistance and unlock chat options.
✅ 3. Get Support via the AliExpress App
The AliExpress mobile app offers full customer service features:
Steps:
Open the AliExpress app
Tap "Account" → "Customer Service"
Choose an order or browse FAQs
Use chat or dispute tools to escalate your issue
This method is ideal for users shopping on mobile.
🔐 How to File a Dispute on AliExpress in 2025
If your order arrives damaged, is significantly different from the description, or never arrives at all, you can open a dispute.
📝 Steps to Open a Dispute:
Log in and go to “My Orders”
Click on the order in question
Tap “Open Dispute”
Choose your reason, upload evidence (photos, videos, screenshots)
Submit the request and wait for the seller to respond
📅 Dispute Window: You must file within 15 days of order confirmation.
AliExpress may step in to mediate if you and the seller don’t agree.
📊 AliExpress Support & Buyer Protection Overview
Feature | Details |
Buyer Protection | Covers undelivered items, incorrect or defective goods |
Dispute Resolution | 15-day window post-delivery to open dispute |
Refund Processing | 3–15 business days depending on payment method |
AI + Human Support | Chatbot + live agent escalation |
🔗 Learn More About Buyer Protection
✅ Best Practices for Getting Help on AliExpress
Always communicate within AliExpress—never via WhatsApp or third-party platforms
Take screenshots and photos of damaged or incorrect items
Avoid placing orders from sellers with poor reviews
Escalate disputes only when communication with the seller fails
Be polite and detailed in chat or when submitting disputes
🔗 Helpful Resources
🛠️ AliExpress Help Center
📱 AliExpress Android App
📱 AliExpress iOS App
📦 Buyer Protection Overview
🧾 Dispute Process Explained
🙋 Frequently Asked Questions (FAQ)
❓Is there a toll-free AliExpress customer care number?
No. AliExpress currently does not provide a toll-free support number. The best option is to use their live chat or Help Center.
❓What is the AliExpress customer service number?
The global line is +1-408-785-5580, primarily for general inquiries. Use help.aliexpress.com for order-specific issues.
❓How do I get a refund from AliExpress?
Open a dispute through the “My Orders” section, submit your reason and evidence, and wait for the seller's response. Refunds are processed within 3–15 business days.
❓Can I talk to a human agent on AliExpress?
Yes. After chatting with Eva (the AI assistant), you can request to speak with a human support agent if the bot doesn’t resolve your issue.
❓How do I report a scam or fraud on AliExpress?
Use the Help Center → Security & Privacy → Report a scam option, or open a dispute if the issue is order-related.
Final Thoughts
AliExpress has evolved in 2025 to offer better, faster support via its automated Help Center, live chat, and secure dispute resolution system. While phone support is limited, using the in-app or web tools gives you everything you need to resolve problems quickly and safely.
If you're a regular shopper, bookmark this page or save the Help Center link to stay protected.
📘 Also Read:
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