Axis Bank Customer Care Number – Your Complete Guide to 24/7 Support
Having access to quick and reliable customer support is crucial when managing your banking needs. As an Axis Bank customer, you might face issues with your account, credit cards, loans, or even online transactions. The good news? Axis Bank offers round-the-clock customer support to address all your banking queries and issues.
In this comprehensive guide, we’ll provide you with all the important Axis Bank customer care numbers and methods to contact their support team. Whether you’re dealing with a lost card, fraud alerts, or account inquiries, here’s everything you need to know to get in touch with Axis Bank efficiently.
Axis Bank Customer Care Numbers for Different Services
Axis Bank provides multiple helpline numbers for various services such as credit card queries, loans, and NRI banking. Below is a breakdown of the most important contact details.
Service | Customer Care Number | Availability |
General Customer Care (Toll-Free) | 1860 419 5555 / 1860 500 5555 | 24/7 |
Credit Card Support | 1800 103 5577 / 1800 209 5577 | 24/7 |
Loan-related Queries | 1860 419 5555 / 1860 500 5555 | Business Hours |
NRI Customer Support (Toll-Free) | +91 40 6717 4100 | 24/7 |
Grievance Redressal | Visit Axis Bank Grievance Portal | 24/7 |
How to Contact Axis Bank for General Inquiries
For any general banking queries related to your Axis Bank account, you can contact their 24/7 toll-free customer care numbers:
1860 419 5555
1860 500 5555
This service can help you with balance inquiries, account statements, fund transfers, and more.
Steps to Contact General Customer Support:
Dial 1860 419 5555 or 1860 500 5555 from your registered mobile number.
Follow the IVR prompts to select your language.
Choose the specific service (account, card, loans) that you need assistance with.
Wait to be connected to a customer care executive.
Axis Bank Credit Card Customer Care Numbers
If you have issues specifically related to your Axis Bank credit card, such as billing discrepancies, transaction issues, or card activation, you can use the 24/7 credit card helpline numbers:
1800 103 5577 (Toll-Free)
1800 209 5577 (Toll-Free)
Services Offered via Credit Card Helpline:
Balance inquiries
Card activation and deactivation
Credit limit updates
Reporting fraudulent transactions or lost cards
Billing and payment-related queries
Reporting Lost or Stolen Debit/Credit Cards
If you lose your debit or credit card, it’s essential to block it immediately to avoid unauthorized transactions. Axis Bank offers 24/7 card blocking services via the toll-free numbers:
Credit Card: 1800 103 5577 / 1800 209 5577
Debit Card: 1860 419 5555 / 1860 500 5555
Steps to Block or Hotlist Your Card:
Call the respective customer care number.
Select the option for reporting a lost or stolen card.
Provide necessary details such as your card number or account information.
Confirm the hotlisting to block the card instantly.
Axis Bank NRI Customer Care Numbers
For Non-Resident Indian (NRI) customers, Axis Bank provides specialized customer care support. NRI customers can reach Axis Bank by calling their dedicated number at +91 40 6717 4100 (available 24/7).
This service is designed to assist with NRI account management, remittances, and loan-related queries.
NRI Banking Support Services:
NRI account opening and management
International money transfers and remittances
NRI loan inquiries
Account-related services like balance inquiries and fund transfers
Contacting Axis Bank via Email Support
If you prefer to communicate through email, Axis Bank provides email support for specific concerns. Be sure to include relevant details like your account number, name, and a clear description of your issue to expedite the response.
General Banking Queries: customer.services@axisbank.com
NRI Banking Support: nricell@axisbank.com
You can expect a response within 2-3 working days, although some issues may be resolved more quickly depending on their nature.
Axis Bank Online Support – Mobile App and Net Banking
Axis Bank provides a wide range of services through its Axis Mobile App and Net Banking platform. These tools allow you to manage your account without visiting a branch or calling customer care.
Key Features Available via Net Banking and Mobile App:
Check account balance and statements
Transfer funds (NEFT, RTGS, IMPS)
Apply for loans or new accounts
Pay credit card bills
Manage debit/credit cards (block, activate, etc.)
Request services like checkbooks or new debit cards
You can access the Axis Mobile App by downloading it from the Google Play Store or Apple App Store. For Net Banking, visit the official Axis Bank website and log in with your credentials.
Axis Bank Grievance Redressal Mechanism
If your query isn’t resolved to your satisfaction, Axis Bank offers a grievance redressal system to ensure that all complaints are handled effectively.
Steps to Lodge a Complaint:
Visit the Axis Bank Grievance Portal.
Fill in the necessary details about your issue.
Submit the form, and a customer service representative will get back to you within a specified timeframe.
Frequently Asked Questions (FAQs)
1. How can I contact Axis Bank customer care for my loan inquiries?
For loan-related questions, you can call Axis Bank's general customer care number: 1860 419 5555 or 1860 500 5555. Be sure to contact them during business hours for specific loan support.
2. What is Axis Bank's toll-free number for credit card support?
You can reach Axis Bank’s credit card support team at 1800 103 5577 or 1800 209 5577. These numbers are toll-free and available 24/7.
3. How can I block my lost debit card?
You can block your lost or stolen debit card by calling 1860 419 5555 or 1860 500 5555. Select the option to hotlist your card, and it will be blocked immediately.
4. Does Axis Bank provide 24/7 NRI customer support?
Yes, NRI customers can contact Axis Bank’s dedicated NRI helpline at +91 40 6717 4100, which is available 24/7.
5. Can I manage my Axis Bank account through the mobile app?
Yes, Axis Bank provides a mobile app that allows you to check your balance, transfer funds, pay bills, and manage your debit and credit cards. Download the app from the Google Play Store or Apple App Store.
By following this guide, you can easily contact Axis Bank’s customer care for any banking-related issues, whether it’s general inquiries, credit card support, or reporting lost cards. With multiple options including phone support, email, and online banking, Axis Bank ensures that you have access to 24/7 assistance when you need it.
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