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Bank of America Contact Number | Customer Service & Support Guide

  • Writer: Abhinand PS
    Abhinand PS
  • Feb 10
  • 2 min read

Introduction

Bank of America (BoA) offers a variety of customer service options, but knowing the right contact number for your needs can save time and frustration. Whether you’re looking for assistance with a credit card, checking account, mortgage, or fraud report, this guide provides all the essential phone numbers and support details.



Bank of America entrance with glass doors and logo, showing a well-lit interior and wood flooring. "Welcome" sign and ATM visible inside.

Why You Might Need to Contact Bank of America

1. Account Management

  • Balance inquiries and statements

  • Transaction disputes

  • Online and mobile banking assistance

2. Credit Card Services

  • Lost or stolen credit cards

  • Billing issues and payments

  • Credit limit adjustments

3. Loan and Mortgage Assistance

  • Mortgage payment support

  • Loan modifications

  • Refinance inquiries

4. Fraud & Security Concerns

  • Report unauthorized transactions

  • Secure your account after identity theft

  • Update security settings

Bank of America Customer Service Numbers

Service

Phone Number

Availability

General Customer Service

1-800-432-1000

Mon-Fri: 8 AM - 11 PM (ET), Sat-Sun: 8 AM - 8 PM (ET)

Credit Card Support

1-800-732-9194

24/7

Fraud Protection

1-800-432-1000

24/7

Mortgage & Home Loans

1-800-669-6607

Mon-Fri: 8 AM - 10 PM (ET)

Small Business Banking

1-888-287-4637

Mon-Fri: 8 AM - 10 PM (ET), Sat: 8 AM - 6 PM (ET)

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How to Speak with a Live Representative

  1. Dial 1-800-432-1000 (general support).

  2. Follow the automated prompts and say “Speak to an agent.”

  3. Be ready with your account details for verification.

  4. Expect wait times to vary based on call volume.

Pro Tip: Call early in the morning or late in the evening for shorter wait times.

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Alternative Ways to Contact Bank of America

  • Live Chat: Available on the BoA website.

  • Social Media Support: Twitter @BofA_Help for quick responses.

  • BoA Mobile App: Secure messaging and account assistance.

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FAQs

1. What is the fastest way to contact Bank of America?

Calling 1-800-432-1000 or using the BoA mobile app for live chat are the quickest options.

2. Does Bank of America offer 24/7 customer service?

Yes, for fraud, credit cards, and lost/stolen cards. Other departments have limited hours.

3. How do I report a lost or stolen card?

Call 1-800-732-9194 immediately or use the BoA app to lock your card.

4. Can I schedule a call with customer service?

Currently, BoA does not offer scheduled callbacks but suggests calling during non-peak hours.

5. How can I contact BoA from outside the U.S.?

Dial +1-315-724-4022 for international customer service.

Conclusion

Having the right Bank of America contact number can save you time and frustration. Whether you need help with accounts, credit cards, or security concerns, this guide ensures you have the information you need. Bookmark this page for quick access whenever you need BoA support.

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