Bank of America Customer Service: Phone Numbers & Support Guide (2025)
Bank of America is one of the largest financial institutions in the U.S., serving millions of customers. Whether you need help with your checking account, credit card, mortgage, or business banking, reaching the right department quickly is key.
In this guide, we’ll cover all Bank of America customer service phone numbers, best practices for contacting support, and alternative ways to get assistance.
📞 Bank of America Customer Service Phone Numbers
Service Type | Phone Number | Availability |
General Customer Service | 800-432-1000 | Mon-Fri: 8 AM - 11 PM ET, Sat-Sun: 8 AM - 8 PM ET |
Credit Card Support | 800-732-9194 | 24/7 |
Lost or Stolen Cards | 800-732-9194 | 24/7 |
Fraud Reporting | 800-432-1000 | 24/7 |
Spanish Language Support | 800-688-6086 | Same as general support |
International Customer Service | 1-315-724-4022 | 24/7 (international rates apply) |
Small Business Banking | 866-543-2808 | Mon-Fri: 8 AM - 9 PM ET, Sat: 8 AM - 8 PM ET |
Mortgage & Home Loans | 800-669-6607 | Mon-Fri: 8 AM - 9 PM ET |
Auto Loans | 844-892-6002 | Mon-Fri: 8 AM - 8 PM ET |
🔍 How to Get Faster Customer Support
If you want to avoid long wait times, follow these tips:
Call Early or Late: Peak hours are 10 AM - 3 PM ET. Try calling early morning or late evening.
Use Online Banking: Many services can be handled via the Bank of America website or mobile app.
Prepare Your Info: Have your account number and security details ready.
Use Social Media: You can message @BofA_Help on Twitter or visit their Facebook page.
Visit a Branch: If your issue requires in-person assistance, use the branch locator on their website.
💡 Alternative Contact Methods
If you can't get through on the phone, try these options:
Live Chat: Available through online banking.
Secure Message Center: Send inquiries through the Bank of America website.
Mail Correspondence: You can send letters to Bank of America, PO Box 25118, Tampa, FL 33622-5118.
❓ FAQs About Bank of America Customer Service
1. How do I talk to a real person at Bank of America?
Call 800-432-1000 and follow the prompts. Saying “representative” repeatedly can help bypass the automated system.
2. How do I report fraud or a lost/stolen card?
Call 800-732-9194 immediately to report lost or stolen cards and unauthorized transactions.
3. Can I get help on weekends?
Yes! General customer service is available on weekends, but business hours are limited.
4. How can I check my account balance without calling?
Use the Bank of America mobile app, online banking, or text banking.
5. Does Bank of America offer 24/7 customer support?
Yes, but only for credit card issues, fraud reporting, and international banking.
By knowing the right phone numbers and best practices, you can save time and get the support you need quickly. Bookmark this page for future reference!
For more details, visit Bank of America's official website.
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