BigBasket Customer Care 2025 – Phone, Chat, Email & Support
- Abhinand PS
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- Aug 18
- 2 min read
Introduction
Looking for BigBasket customer care contact details in 2025? Whether it’s order issues, refund help, or feedback, this guide explains the quickest ways to reach BigBasket’s support—plus proven tips to resolve problems faster. From verified toll-free numbers to chat options, everything you need for a smooth grocery shopping experience is here. Perfect for mobile readers who want actionable solutions!
Key Reference Table: BigBasket Customer Care Contact Methods
Support Method | Details |
Toll-Free Number | 1860-123-1000 (India-wide, 8am–10pm, 365 days) |
WhatsApp & Chat | In-app live chat, WhatsApp support (via app/web) |
Help Centre | |
App Support | Tap “Customer Support” in the BigBasket app menu |
Order Issues | Use “My Orders” > “Report Problem” for tracking |
Escalation | Ask for senior escalation via chat or email |
Real Expert Experience: Getting Fast Help From BigBasket
Shoppers report getting quick refunds, order help, and delivery rescheduling within minutes by using the in-app live chat. Email works well for complex cases or feedback, while the toll-free number is best for urgent or offline queries. Register your mobile in the app for personalized help and faster resolution.
Step-by-Step: How to Contact BigBasket Customer Care in 2025
Method 1: Toll-Free Phone Support
Dial 1860-123-1000
Follow IVR to “Order Issues” or “Product Query”
Speak to a support executive (Indian languages available)
Method 2: App-Based Live Chat/WhatsApp
Open the BigBasket app
Go to “Customer Support” > “Live Chat/WhatsApp”
Describe your problem; attach screenshots for quicker resolution
Method 3: Email Support
Send a detailed email to support@bigbasket.com
Include order ID, issue type, and phone number
Expect reply in 2–12 hours
Method 4: Website Help Centre
Visit bigbasket.com/help
Use “Report Issue”, browse FAQs or start a live chat
Internal Links – Read More Expert Tips
External Authority Links
FAQ: BigBasket Customer Care India (2025)
1. What is the fastest way to reach BigBasket customer care in 2025?
Use the app’s live chat or WhatsApp feature for instant responses. The toll-free number (1860-123-1000) is best for urgent calls.
2. Can I get support in regional languages?
Yes, BigBasket’s helpline and chat support offer assistance in most major Indian languages.
3. What if my BigBasket order is missing items or delayed?
Report instantly via “My Orders” in the app—refunds are usually processed within hours. You can also escalate via email or helpline.
Bonus: How do I give feedback or suggest improvements?
Use the support email or the app’s feedback section. BigBasket actively considers user suggestions for better service.
Final Takeaway
Your experience with BigBasket matters, and their customer care system in 2025 is designed for swift, reliable support. Try live chat for speed, phone for emergencies, or email for detailed queries. For more shopping hacks, safety tips, and grocery app rankings, visit abhinandps.com. Bookmark and share—make every order easy and stress-free!
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