Brevo Customer Care Number & Support Help (2025)

If you're using Brevo (formerly Sendinblue) for your email marketing, CRM, or SMS campaigns, it’s crucial to know how to get support fast when you need it. Whether it's campaign delivery delays, billing issues, or technical bugs, this guide shows you how to contact Brevo customer care and resolve problems quickly in 2025.

📞 Brevo Support Contact Information (2025)

Support Channel	Details / Link	Availability
☎️ Phone Support (EU Only)	Available to Premium & Enterprise users via request	Business Hours (CET)
💬 Live Chat	Login to Brevo > Help Widget	Logged-in users only
📧 Email / Ticket	Brevo Support Center > "Submit a request"	24/7 (based on priority)
📚 Knowledge Base	Support Articles	24/7
🧑‍💻 Developer Docs	API & Dev Docs	24/7

🧭 How to Contact Brevo Support in 2025

1. Submit a Ticket via Brevo Support Center

The primary method to get help from Brevo is through their ticket-based support system:

• Visit: https://support.brevo.com

• Click "Submit a request" in the top-right corner

• Choose a topic (Billing, SMTP, Email Campaigns, etc.)

• Attach any relevant screenshots or logs

• You’ll receive responses via email

✅ Pro Tip: Brevo prioritizes Enterprise and Premium plan tickets with faster SLA. Mention the severity level clearly when submitting.

2. Live Chat Support (for Logged-in Users)

Once logged into your account:

• Click the ? Help icon (bottom right)

• Use the chat widget for quick assistance

• Available to paid users during local business hours

📌 Best for issues like campaign delays, form integration help, or automation workflows.

3. Phone Support (Only for Premium / Enterprise)

Brevo does not provide a general toll-free customer care number. However, if you're on a Premium or Enterprise plan:

• You can request a callback from your Customer Success Manager (CSM)

• Or access direct support lines (shared post-onboarding)

❗Note: If you're on the free plan, phone support is not available.

🧰 Top Issues Brevo Support Helps With

• Email & SMS campaign delivery issues

• SMTP integration setup & bounce handling

• Automation and workflow errors

• Billing and account upgrade questions

• List import errors or segmentation problems

• API errors for transactional emails

💡 Personal Experience with Brevo Support

As a digital marketer using Brevo for abhinandps.com, here’s what works best:

• Live Chat is fast for active campaign fixes

• Submit tickets for technical bugs—they respond in <24 hours

• Enterprise plan users get a dedicated support manager (big advantage for high-volume senders)

🗂️ Key Facts: Brevo Support At a Glance

Feature	Free Plan	Premium Plan	Enterprise Plan
Phone Support	❌	❌ (limited)	✅ (priority access)
Email Support	✅	✅	✅
Live Chat Support	❌	✅	✅
Response Time (Avg.)	24–48 hrs	4–8 hrs	1–4 hrs

🔗 Internal Blog Links

• Top 10 Email Marketing Tools in 2025

• Sendinblue to Brevo: What’s Changed?

• How to Fix Email Deliverability Issues

🌐 External Resources

• Brevo Help Center

• Brevo Developer Docs

• Brevo Official Website

❓ FAQs – Brevo Customer Care

Q1: Is there a toll-free Brevo customer care number?

No. Brevo does not offer a general toll-free number. Phone support is reserved for Premium and Enterprise users only via account managers or by request.

Q2: How fast is Brevo’s email support?

Brevo responds within:

• 24–48 hours for free plan users

• 4–8 hours for Premium users

• 1–4 hours for Enterprise customers

Q3: How do I contact Brevo if I’m locked out?

If you’re unable to log in, visit the password reset page or submit a ticket at support.brevo.com.

✅ Final Take: Contacting Brevo in 2025

Brevo has scaled up its support experience for a global audience in 2025, but phone and live chat options are gated behind paid plans. For smooth support:

• Use email tickets for detailed issues

• Use live chat for quick fixes

• Upgrade to Premium/Enterprise for faster help and phone access

💡 Best practice: Document your issue clearly. Attach screenshots or logs. This reduces response times significantly.