BSNL Broadband Customer Care Number 2025 – Toll-Free 24x7 Support

🔑 Key BSNL Broadband Support Contacts – 2025 Quick Reference

Support Type	Contact Info
📞 Toll-Free Customer Care	1800-345-1500 (All India)
📞 Broadband Helpline	1504 (from BSNL landline/mobile)
📧 Email ID	bb@bsnl.co.in
🖥️ BSNL Selfcare Portal	https://selfcare.bsnl.co.in
📲 BSNL WhatsApp Support	Region-specific (e.g., Kerala: +91-94470-24365)
📲 BSNL Mobile App	Android / iOS

🌐 About BSNL Bharat Fiber & Broadband

BSNL (Bharat Sanchar Nigam Limited) is a state-owned telecom giant providing affordable broadband and Bharat Fiber (FTTH) services across rural and urban India.

In 2025, BSNL broadband delivers:

• Speeds up to 300 Mbps with Fiber Premium plans

• Zero installation charges on selected long-term plans

• Support in regional languages

• Improved AI-based complaint resolution system

Whether you're in Tier 1 cities or village panchayats, BSNL offers wide coverage, affordable rates, and trustworthy government-backed service.

📞 How to Contact BSNL Broadband Customer Care (2025 Edition)

Here are the best and fastest ways to reach BSNL support in 2025:

☎️ 1. BSNL Broadband Toll-Free Helpline – 1800-345-1500

This is BSNL’s main 24x7 national helpline, available to all users (landline, fiber, mobile):

Use it for:

• New BSNL Fiber connection request

• Broadband not working

• Billing disputes

• Shift/relocation requests

• Complaint status check

🆓 Toll-free from any operator (Jio, Airtel, VI, etc.).

☎️ 2. BSNL Landline/FTTH Users – Dial 1504

If you're calling from a BSNL mobile or landline, just dial 1504 for broadband help.

⏳ Working hours: 8 AM to 8 PM (may vary by circle)

💡 For Fiber complaints, make sure to keep your FTTH ID or phone number ready.

📧 3. Email Support – bb@bsnl.co.in

This official BSNL broadband email ID is ideal for:

• Complex billing issues

• Document submissions

• Written complaint escalations

• Router installation queries

Make sure to include:

• Name

• Landline or FTTH number

• Complaint details

• Screenshots (optional)

📲 4. BSNL WhatsApp Support (Circle-wise)

Each BSNL telecom circle has a dedicated WhatsApp number.

Example:

Circle	WhatsApp Number
Kerala	+91-94470-24365
Tamil Nadu	+91-94433-24365
Maharashtra	+91-94220-24365

📲 Save your circle’s number > Send "Hi" > Get self-help menu.

🔁 You can track complaints, check plan status, and request technician visits via WhatsApp.

🖥️ 5. BSNL Selfcare Portal – selfcare.bsnl.co.in

This is BSNL's central online dashboard where you can:

• View and download bills

• Track active complaints

• Raise a new support ticket

• Upgrade or change broadband plans

• View data usage

🧠 Works on both mobile and desktop. OTP login available.

📲 6. BSNL Selfcare App (Mobile)

Available for Android and iOS, this app lets you manage broadband and fiber services on the go:

• Check real-time status of complaints

• Reset your BSNL FTTH ONT password

• Change plan or recharge online

• Raise relocation requests

✅ Real Experience – BSNL Support in 2025

"I registered a complaint on the selfcare portal, and within 24 hours, the technician fixed my line."— Rekha Menon, Trivandrum

"WhatsApp support is surprisingly fast. Just typed ‘no internet’ and got a call within 2 hours."— Aarav Singh, Jaipur

"BSNL has really improved. Even in my village near Kannur, I get stable 100 Mbps with prompt support."— Vishnu P., Kerala

🔗 Related Articles on abhinandps.com

• BSNL vs Airtel Fiber – Best Rural Broadband in 2025

• How to Fix BSNL Broadband Not Working – Step-by-Step Guide

• BSNL FTTH Plans with Free OTT – 2025 Offers

❓ FAQ – BSNL Broadband Customer Care Number (2025)

📞 What is the BSNL toll-free broadband customer care number?

The main toll-free number for BSNL broadband in India is 1800-345-1500.

📲 Can I contact BSNL broadband via WhatsApp?

Yes! Each circle (state) has its own BSNL WhatsApp number. For Kerala, it's +91-94470-24365.

🧾 How do I raise a complaint about BSNL Fiber?

You can:

• Call 1504 or 1800-345-1500

• Use the BSNL Selfcare Portal

• Message via WhatsApp

• Visit your nearest BSNL office

🔁 How long does BSNL take to resolve broadband complaints?

Usually within 48 hours, but it may vary by region and complaint type. Use Selfcare Portal or app to track live status.

📍 Final Takeaway – BSNL Broadband Help Is Just a Call or Click Away

BSNL broadband has modernized its customer care in 2025, offering faster, smarter, and multilingual support channels.

Whether you're dealing with slow speeds in Chennai or billing errors in Shimla, you have multiple ways to get help — from toll-free lines to WhatsApp self-service.

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