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Deliveroo Customer Service Guide 2025

  • Writer: Abhinand PS
    Abhinand PS
  • Jul 22
  • 3 min read

Deliveroo Customer Service 2025: How to Get Fast Help and Refunds

When your meal doesn't arrive as expected or something's off with your order, the last thing you want is a confusing customer support process. That’s why knowing how to contact Deliveroo customer service quickly and effectively is essential.


Delivery rider on a motorcycle with a Deliveroo box, parked in front of a colorful building with a Deliveroo logo, wearing a helmet and smiling.

In this 2025 guide, we cover all the best ways to reach Deliveroo support, fix order issues fast, and get refunds when needed. Whether you’re a customer or a Deliveroo rider, this is your all-in-one customer support playbook.

📞 How to Contact Deliveroo Customer Service in 2025

Deliveroo offers multiple support channels tailored to users, including customers, riders, and restaurant partners. Here’s how to get help efficiently:

🟢 1. In-App Live Chat (Fastest)

  • Where: Deliveroo app > Help > Recent Order > Report Issue

  • Availability: 24/7

  • Response Time: Under 5 minutes

  • Best For: Missing items, refunds, wrong orders

📧 2. Email Support

  • Email: support@deliveroo.co.uk (UK-specific, varies by region)

  • Use Case: Complex issues, escalation requests

  • Response Time: 12–24 hours

🌐 3. Help Centre

📱 4. Social Media Support

Pro Tip: For sensitive queries, use in-app chat instead of public posts.

📊 Deliveroo Customer Service: Key Facts

Feature

Details

Live Chat Support

Yes, 24/7 via app

Email Support

Available in most regions

Phone Support

Not directly available for customers

Refund Processing Time

3–7 business days

Support Languages

English, French, Arabic (region-based)

Delivery Tracking

Real-time updates with ETA

Escalation Option

Yes, via email or app follow-up

🛠️ Common Deliveroo Issues and How to Resolve Them

🥡 1. Missing or Incorrect Items

  • Tap “Help” in your order summary

  • Choose the specific item that’s missing or wrong

  • Submit claim for instant resolution or credit

⌛ 2. Order Delayed or Not Arrived

  • Track via the app first

  • If it's unusually late (30+ mins), contact live chat

  • Support may issue a refund or reassign the order

💳 3. Refund Not Received

  • Refunds usually reflect within 3–7 days

  • Check payment method used (card, Apple Pay, etc.)

  • Still no refund? Email support with order ID

🔄 How to Escalate a Deliveroo Complaint

If the basic channels don’t solve your problem:

  1. Email escalation with order ID, issue summary, and screenshots.

  2. If still unresolved, escalate to consumer protection in your region.

  3. For business partners, contact your account manager directly.

🔗 Internal and External Resources

Internal Links (Your Website)

  • How to Cancel a Deliveroo Order

  • Top Food Delivery Apps in 2025

  • Rider Earnings Guide

External Authoritative Links

  • Deliveroo Official Website

  • Deliveroo Help Centre

  • Deliveroo Careers

📱 Mobile Experience Tips for Deliveroo

To ensure a smooth app experience:

  • Keep the Deliveroo app updated

  • Enable notifications for delivery updates

  • Turn on GPS for precise delivery locations

  • Clear cache if the app starts lagging

❓ Frequently Asked Questions (FAQ)

1. Is Deliveroo customer service available 24/7?

Yes, the in-app chat support is available 24/7 for all customers.

2. How long do Deliveroo refunds take?

Refunds typically take 3 to 7 business days, depending on your bank and payment method.

3. Can I speak to someone on the phone at Deliveroo?

Currently, Deliveroo does not offer direct phone support for customers. Use the app or email channels instead.

4. What should I do if I keep getting incorrect orders?

Flag the issue through the app and consider adding delivery notes. If it persists, escalate via email.

5. Does Deliveroo offer compensation for late orders?

Yes, depending on the delay and circumstances, compensation may be offered in credits or partial refunds.

Final ThoughtsDeliveroo has made significant strides in improving its customer support systems in 2025. With faster response times, better refund policies, and real-time tracking, getting help has never been easier.

Whether you’re hungry, frustrated, or just confused, this guide should get you back on track—and fed—quickly.

 
 
 

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