du Customer Care Number & Support UAE (2025)
- Abhinand PS
- 8 hours ago
- 3 min read
📌 Quick Overview: du Customer Care Support Channels (UAE)
Support Type | Contact Info |
du Helpline (from du) | 📞 155 |
du Helpline (other networks) | 📞 800 155 |
WhatsApp Support | 💬 +971 58 240 2566 |
Live Chat (Online) | |
Email Support | |
International Roaming Help | 📞 +971 55 5678155 |
du Business Support | 📞 800 188 (Toll-Free) |
🧠 Why Contact du Customer Care?
Whether you're a prepaid or postpaid mobile user, an internet subscriber, or managing a business account, du (Emirates Integrated Telecommunications Company) provides fast and multilingual support across the UAE.
Common reasons to contact du:
SIM card issues or replacement
Mobile plan changes
Wi-Fi and broadband troubleshooting
Recharge and billing disputes
Roaming activation
Complaint follow-ups
Let’s dive into all the ways to reach du’s support team quickly and efficiently in 2025.
☎️ du Customer Care Numbers (Updated for 2025)
📱 1. Dial 155 from Your du Number (Free)
Use this number for all general inquiries:
Account information
Recharge & balance issues
Plan upgrades or downgrades
Service activation or deactivation
Technical problems
🕔 Available 24x7, including Arabic and English support.
☎️ 2. Call 800 155 from Any UAE Network
If you’re calling from Etisalat or a landline, use this toll-free number.
Perfect for:
New users switching to du
Querying du Fiber installations
Setting up mobile number portability (MNP)
Checking device delivery status
🌍 3. du International Roaming Help: +971 55 5678155
Traveling abroad or facing roaming problems? This number ensures you're connected no matter where you are.
📌 Tip: Save this number before traveling internationally.
👥 4. du Business Customer Care: 800 188
If you run a startup, SME, or enterprise in UAE, du offers a dedicated business support line for:
Business mobility plans
Enterprise broadband & VPN
Corporate billing
IoT & cloud services
👔 Available 24/7 for priority business customers.
💬 du WhatsApp Support – Fast & Convenient
📲 Message du on WhatsApp at +971 58 240 2566
Send “Hi” to get started. Services available:
Get latest offers
Report connectivity issues
Pay bills or recharge
Chat with a support agent
Raise complaints or queries
✅ Free, secure, and works even when you're abroad.
🌐 du Live Chat & Online Help
Visit https://www.du.ae and click on the chat icon (bottom right).
Use Live Chat for:
SIM delivery & tracking
Trouble with internet speeds
Device configuration support
Voicemail settings
eSIM help
🧑💻 Live chat is available 24/7 with minimal wait time.
📧 du Email Support
Send detailed concerns to:
When emailing:
Include your du mobile number or account ID
Mention the issue with specific details
Attach screenshots or documents (if applicable)
Mention preferred callback time (if needed)
Email support is best for billing issues, technical escalation, or formal complaints.
🔧 Support via du App
Download the du App from the Play Store or App Store
Features inside:
View data usage & bills
Recharge or pay bills
Manage roaming & value-added services
Raise and track support tickets
Chat directly with a support agent
📱 Highly recommended for personalized, real-time help.
🧭 Tips for Faster Support Resolution
Keep your du number or account ID handy
Use WhatsApp for quicker replies than phone queues
Report exact issue (with time & location) if it's technical
Use du App for complaint tracking and follow-up
Escalate unresolved complaints to Telecommunications and Digital Government Regulatory Authority (TDRA) via https://tdra.gov.ae
🔗 Helpful Internal & External Links
Internal: Best Mobile Plans in UAE 2025 – du vs Etisalat
External: Official du Help Page
External: TDRA Consumer Complaints
❓ FAQ: du Customer Care UAE – 2025
✅ What is du customer care number in UAE?
You can call 155 from a du number or 800 155 from any UAE network. Both are available 24/7.
✅ Is du WhatsApp support available 24x7?
Yes, just message +971 58 240 2566. You can check balance, pay bills, and raise complaints instantly.
✅ Can I email du for support?
Yes, email care@du.ae with your mobile/account number, and the issue explained clearly.
✅ How do I contact du for business support?
For business-related issues, call 800 188 or visit the du Business portal at https://www.du.ae/business
✅ What should I do if my complaint isn’t resolved?
Escalate to TDRA UAE via https://tdra.gov.ae. This is the telecom regulator for customer protection.
✅ Final Words
In 2025, du customer care is more accessible than ever—whether you're using WhatsApp, email, live chat, or the du app. From mobile to home broadband, du ensures seamless multilingual support tailored for your needs.
📌 Pro Tip: Use du WhatsApp or the du App for the fastest support experience, especially during peak hours.