ICICI Bank Customer Care & Services (2025 Guide)
- Abhinand PS
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- Jul 24
- 3 min read
👋 Introduction
ICICI Bank, one of India’s largest private sector banks, continues to lead the way in digital banking, customer support, and financial innovation in 2025. Whether you're opening a savings account, applying for a credit card, or facing a UPI issue, ICICI's multi-channel support system ensures you’re never left in the dark.
This post covers:
Verified ICICI Bank contact numbers
Email/chat/mobile banking support
Latest refund timelines and complaint escalation
Handy FAQs and insights for better banking in 2025
📌 ICICI Bank Customer Support: Key Contact Details
Service Category | Contact Number / Info |
Toll-Free Customer Care | 📞 1800 1080 |
Credit Card Support | 📞 1860 120 7777 (standard charges may apply) |
Wealth & Private Banking | 📞 1800 103 8181 |
Corporate Queries | |
Overseas Customers | 📞 +91 22 3366 7777 |
Missed Call for Balance | 📞 9594 612 612 |
ICICI NetBanking |
📞 How to Contact ICICI Bank Customer Care in 2025
📱 1. 24/7 Phone Banking
ICICI’s toll-free number 1800 1080 is available round the clock to assist with:
Account balance or statements
Debit/credit card issues
Mobile banking help
Loan or EMI assistance
✅ IVR Tip: Press 1 for accounts, 2 for cards, 3 for loans, 4 for UPI help.
💳 2. Credit Card Customer Support
For ICICI credit cards:
📞 1860 120 7777
Best for:
Bill payments
Credit limit queries
Lost/stolen card reporting
Cashbacks & reward points
💡 Call from your registered mobile number for faster authentication.
🌐 3. ICICI NetBanking & iMobile Pay App
For digital users, ICICI’s iMobile Pay App and NetBanking platform allow 24x7 self-service:
Check balances
Transfer funds via UPI/NEFT/IMPS
Raise service requests or complaints
Block cards or reset PINs instantly
🔗 Download iMobile Pay
✉️ 4. Email & Chat Support
Department | Email Address |
General Queries | |
Credit Card Support | |
NRI Services | |
Corporate Banking |
Live chat is also available on the ICICI website and mobile app via the “Ask iPal” chatbot.
💸 Refund Timelines & Resolution Process (2025 Update)
Whether it's a failed transaction or unauthorized charge, ICICI Bank has a transparent and time-bound refund system:
Issue Type | Refund Timeline | Action Needed |
Failed ATM transaction | Within 7 working days | Auto-refund if not received cash |
UPI failure or double debit | 2–3 working days | Raise via app or customer care |
Card billing disputes | Up to 10 business days | Investigation required |
Cancelled loan EMI payments | 5–7 working days | Provide payment proof |
📝 Track all disputes via iMobile Pay under Service Requests > Dispute Transactions
🔍 Low-Competition, Long-Tail Keywords to Target (2025)
“ICICI Bank customer care toll free number 2025”
“how to contact ICICI credit card support”
“ICICI mobile banking complaint number”
“ICICI iMobile Pay refund process”
“ICICI NRI customer care contact details”
“ICICI bank UPI dispute resolution time”
🛠️ How to File a Complaint with ICICI Bank
If you are unhappy with the support provided, escalate the issue in 3 stages:
Level | Contact Info | Response Time |
1 | ICICI Branch Manager or Phone Banking | 7 working days |
2 | Head – Customer Service: headservicequality@icicibank.com | 5 working days |
3 | Banking Ombudsman via RBI: cms.rbi.org.in | As per RBI norms |
🔗 Internal & External Resources
🔗 ICICI Bank Contact Page
🔗 ICICI Credit Card Services
🔗 Download iMobile Pay App
🔗 RBI Complaint Redressal
🔗 Best ICICI Bank Credit Cards in 2025 (internal blog suggestion)
🙋 Frequently Asked Questions – ICICI Bank (2025)
Q1. What is the ICICI Bank customer care number?
The 24x7 toll-free number is 1800 1080. You can call this for savings account, card, or NetBanking-related help.
Q2. How do I report a lost ICICI debit or credit card?
Call 1860 120 7777 or use the iMobile Pay app to block the card immediately under “Card Services.”
Q3. Is there a separate ICICI helpline for NRIs?
Yes. Email nri@icicibank.com or call the NRI Helpline based on your country. View NRI Contacts
Q4. How do I get a refund for a failed UPI transaction?
Log into iMobile Pay → Tap “UPI” → Transaction History → Select the failed payment → Tap “Raise Dispute.”
Q5. Can I chat with an ICICI agent online?
Yes. Use the iPal chatbot on the ICICI website or app. You can also escalate to a live agent from the chat.
✅ Final Thoughts
In 2025, ICICI Bank has evolved into a digital-first yet human-centric financial institution. Whether you're an individual, NRI, or business customer, their multi-channel support system ensures quick resolutions, secure transactions, and personalized banking.
💡 Pro Tip: Always save the official contact numbers and bookmark this page for reference.
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