Indian Railway Helpline Number 2025 | Contact & Support Info

Introduction

Rail travel in India relies heavily on efficient passenger support systems, and the Indian Railway helpline numbers are crucial for solving queries related to ticketing, security, catering, and emergencies. Whether you are a seasoned traveler or a first-time passenger, knowing these helpline contacts in 2025 can ease your journey by offering quick assistance anytime.

Essential Indian Railways Helpline Numbers in 2025

1. General Railway Enquiry – 139

For PNR status, train running position, fare inquiry, accommodation availability, and other travel-related questions, passengers can call 139. This number is chargeable and operates 24/7 with automated and live support options.

2. Customer Care Helpline – 138

For complaints or suggestions related to cleanliness, food quality, coach maintenance, medical emergencies, and other customer services, dial 138, which is toll-free.

3. Security Helpline – 182 / 1800-111-322

For any security-related incidents such as harassment, theft, or unsafe situations on railway premises or trains, call 182 or the toll-free number 1800-111-322 immediately. This service is available 24/7 to ensure passenger safety.

4. Catering Complaints – 1800-111-139 / 1800-111-321

Specific grievances related to food quality, overpricing, or catering services can be reported via these toll-free numbers.

5. Railway Parcel Services

For freight and parcel service assistance, passengers can contact dedicated divisional officers or helpline numbers available on the Indian Railways parcel service portal.

6. Rail Madad (Passenger Grievance Portal)

An online platform and app for registering complaints and tracking their resolution related to all rail services.

How to Use SMS Services for Quick Info

Indian Railways also offers SMS-based services to check train status, berth availability, fare, and PNR status by sending formatted messages to 139. For example:

• PNR enquiry: SMS "PNR <10-digit PNR>" to 139

• Train arrival/departure: SMS "AD <Train no> <Station STD code>" to 139

• Fare enquiry: SMS "FARE <Train no> <Date of Journey> <From STD> <To STD> <Class>" to 139

Quick Reference Table: Key Helpline Numbers

Service Type	Helpline Number(s)	Availability
General Enquiry	139 (chargeable)	24/7
Customer Care	138 (toll-free)	24/7
Security Helpline	182 / 1800-111-322 (toll-free)	24/7
Catering Complaints	1800-111-139 / 1800-111-321	24/7
Rail Madad Complaints	Online app & portal	24/7
SMS Services	Send codes to 139	24/7

FAQs

Q1: Is the Indian Railway helpline available 24/7?Yes, critical helpline numbers including 139, 138, and security helplines operate 24 hours a day, 7 days a week.

Q2: How can I report theft or harassment on the train?Immediately call the security helpline on 182 or 1800-111-322 for quick assistance.

Q3: Can I track my complaint after lodging it?Yes, through the Rail Madad portal or app, complaints can be tracked by entering your complaint ID.

Conclusion

Having the right Indian Railway helpline numbers at your fingertips is vital for a smooth and safe journey. Whether you need travel info, safety help, or want to lodge a complaint, these dedicated helplines provide quick, reliable assistance all day, every day. Save these numbers and use digital tools like Rail Madad app for a seamless travel experience in 2025.

For more travel tips and Indian Railway updates, visit abhinandps.com.

Internal Links

• Explore detailed Indian Railway booking guides at abhinandps.com.

External Links

• Official Indian Railways Contact Page

• Rail Madad Complaint Portal