Indian Railway Helpline Number Guide 2025

🚆 Indian Railway Helpline Number Guide (2025): For Safe and Hassle-Free Travel

Indian Railways is the fourth-largest railway network in the world, serving over 23 million passengers daily. While millions rely on trains for travel across India, unexpected delays, security concerns, medical needs, or lost luggage can happen. That’s why knowing the correct Indian Railway helpline numbers is crucial in 2025.

This SEO-optimized guide provides you with updated, trustworthy contact information for all your railway-related needs—whether you’re a daily commuter or a tourist.

📊 Indian Railway Helpline Numbers – Quick Reference Table (2025)

Service	Helpline Number / Portal	Availability
General Railway Helpline	139	24/7
Railway Police / Security	182	24/7
Women Passenger Helpline	182 / 1091	24/7
Railway Ticketing (IRCTC) Support	IRCTC App / www.irctc.co.in	24/7
Vigilance / Corruption Complaints	155210 / vigilance@rb.railnet.gov.in	Business hours
Clean My Coach Service	Text CLEAN <PNR> to 58888	6 AM–10 PM
Coach Maintenance (SMS)	Send 'CLEAN <PNR>' to 58888	6 AM–10 PM
RPF Security App	‘Railway Suraksha’ (Android/iOS)	24/7
Rail Madad Complaints	www.railmadad.indianrailways.gov.in	24/7

☎️ 139 – The All-in-One Indian Railway Helpline

139 is the primary Indian Railways helpline number, reachable via:

• Phone call

• SMS

• WhatsApp Chatbot (+91-98893 46139)

• IRCTC App

Services available via 139:

• Train PNR status

• Live train running status

• Ticket booking assistance

• Refund status and rules

• Meal services & onboard issues

🧠 Pro Tip: Save 139 in your contacts with a custom label like “Train Info – India Railways” for easy access during travel.

👮 182 – Railway Police & Security Helpline

If you're facing:

• Theft

• Harassment

• Suspicious activity onboard

• Missing items or personal safety concerns

Dial 182, which connects directly to the Railway Protection Force (RPF). They're trained for in-train emergencies, especially for:

• Solo women travelers

• Night train journeys

• Security at stations

You can also download the Railway Suraksha app for real-time SOS alerts and tracking.

🔗 More info on RPF

📱 WhatsApp Chat Support – 139 on WhatsApp

In 2025, Indian Railways now offers a WhatsApp chatbot at:

• 📲 +91-98893 46139

Ask about:

• Train routes

• Delays

• Onboard services

• Refund claims

Just send “Hi” to the number, and follow the guided menu.

💺 IRCTC Ticket Booking Help

Facing ticketing or payment issues? Use:

• IRCTC App (Android/iOS)

• Official IRCTC website: www.irctc.co.in

• Contact form or login support at IRCTC Helpdesk

🧽 Clean My Coach SMS Service

To request cleaning for your seat or coach:

1. Type: CLEAN <10-digit PNR>

2. Send SMS to: 58888

The cleaning team is alerted, and you’ll receive an update within minutes.

📱 Rail Madad – One Portal for Complaints

Rail Madad is Indian Railways’ central complaint platform. You can:

• Log complaints

• Track resolution

• Submit feedback on services, food, toilets, and staff

🔗 Visit: www.railmadad.indianrailways.gov.in

Available in multiple Indian languages.

🔐 Vigilance & Corruption Reporting

To report bribery or unethical behavior in the railway department:

• Dial: 155210

• Email: vigilance@rb.railnet.gov.in

Reports can be made confidentially with full whistleblower protection under government norms.

👩 Women’s Safety During Train Travel

• 182 for immediate RPF assistance

• 1091 for national women’s helpline (linked to the nearest police unit)

• SMS-based alerts via IRCTC App

Safety Tips:

• Prefer upper berths at night

• Avoid sharing PNR on social media

• Use SOS in Suraksha App when needed

🔗 Internal & External Resource Links

• IRCTC Official Site

• Rail Madad Portal

• RPF Site

• Indian Railways Cleanliness Drive

• Passenger Charter by Railways

✅ Helpful Tips for Using Railway Helplines in 2025

• 📲 Save 139 and 182 in your speed dial

• 🧾 Always keep a screenshot of your ticket (with PNR)

• 🔋 Keep your phone charged or carry a power bank

• 👀 Be alert in general coaches and always secure your luggage

• 📶 Use the Railway Wi-Fi at stations to log complaints faster

❓ Frequently Asked Questions (FAQs)

📞 What is the main Indian Railway helpline number in 2025?

Dial 139 for general train inquiries, PNR status, tickets, and complaints.

🚨 Who should I call if I feel unsafe on a train?

Dial 182 to reach Railway Police or use the Railway Suraksha app.

💬 Can I use WhatsApp to talk to Indian Railways?

Yes! Message “Hi” to +91-98893 46139 to access the IRCTC WhatsApp chatbot.

📤 How do I report unclean trains or toilets?

SMS CLEAN <PNR> to 58888 or file a complaint on Rail Madad.

🧾 How to get a refund for a canceled train?

Use the IRCTC App or call 139, and ensure your ticket is linked to your IRCTC ID.

✨ Final Word: Travel Smarter, Stay Connected

India’s railway system is evolving rapidly—and so is its support infrastructure. With helplines like 139 and 182, tech integrations like WhatsApp bots, and transparent portals like Rail Madad, your journey is now safer and more reliable than ever.

Save this list, share it with your co-travelers, and be prepared for any travel situation across Indian Railways in 2025.