Indian Railways Helpline Numbers & Customer Care Guide

Indian Railways Helpline Numbers & Customer Care Guide

Introduction

Indian Railways is one of the world's largest railway networks, serving millions of passengers daily. Whether you need assistance with ticket booking, lost luggage, refunds, or emergencies, Indian Railways provides multiple helpline numbers for quick support.

In this guide, we’ll list all important railway helpline numbers, explain how to contact customer support, and provide useful tips for hassle-free travel.

Key Indian Railways Helpline Numbers

Service	Helpline Number
General Enquiry	139 (24x7)
Railway Security (RPF)	182
Train Accident Emergency	1072
Ticket Booking & IRCTC Help	0755-6610661, 0755-4090600
Catering Complaints	1800-111-321
Parcel & Freight Inquiry	139
Vigilance & Corruption Complaints	155210
Senior Citizens Helpline	138
Women’s Safety	182
Lost Luggage	139

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How to Contact Indian Railways Customer Care

1. Calling the 139 Railway Helpline

• Dial 139 from any mobile or landline in India.

• Follow the IVR instructions to select your query type.

• Available in Hindi, English, and regional languages.

2. Using the IRCTC Customer Care Service

For ticketing-related queries, call 0755-6610661 or 0755-4090600. You can also email IRCTC at care@irctc.co.in for refunds or booking issues.

3. Tweet to Indian Railways for Quick Response

Indian Railways and IRCTC are active on social media. Tweet your concerns to:

• @RailMinIndia (Official handle of Railway Ministry)

• @IRCTCofficial (Official IRCTC handle)

4. Visiting Railway Enquiry Counters

For offline support, visit the customer care desk at any major railway station.

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Emergency Helpline Numbers for Railway Passengers

• Accidents & Disaster Management: Dial 1072

• Railway Protection Force (RPF) Security: Dial 182

• Medical Assistance on Train: Dial 139 and select the medical assistance option.

• Women’s Safety Helpline: Dial 182 for immediate security assistance.

Common Railway Complaints & How to Resolve Them

1. Refund Issues for Canceled Tickets

• If you don’t receive a refund within 7 working days, call IRCTC at 0755-6610661 or email care@irctc.co.in.

2. Train Delay & Live Status Updates

• Call 139 or check live train status on the NTES App or https://enquiry.indianrail.gov.in.

3. Lost or Stolen Luggage

• Report to the nearest RPF personnel or call 139 immediately.

4. Dirty Coaches & Poor Catering

• File a complaint via the Rail Madad App or call 1800-111-321.

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FAQs on Indian Railways Customer Care

1. Is 139 available 24x7?

Yes, the 139 helpline is operational 24x7 in multiple languages.

2. Can I book tickets via the 139 helpline?

No, 139 is for inquiries only. Use the IRCTC website or app for bookings.

3. How do I contact railway security?

Dial 182 for immediate security assistance.

4. What should I do if my train is delayed?

Check the live train status via NTES App or call 139.

5. Is there a dedicated helpline for senior citizens?

Yes, senior citizens can call 138 for assistance.

Conclusion

Indian Railways offers multiple helpline numbers to ensure a smooth and safe journey for passengers. Whether you need real-time train updates, emergency assistance, or have ticketing issues, the provided customer care numbers will help you get quick resolutions.

For further assistance, visit https://enquiry.indianrail.gov.in or call 139 for general inquiries.

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