Instamart Customer Care Number & Support (2025)

🛒 Introduction

Instamart by Swiggy has revolutionized the way Indians buy groceries, delivering essentials within 10 to 20 minutes across major cities. But what happens when your order goes missing, arrives damaged, or you need a quick refund?

This blog post gives you the official Instamart customer care number, best ways to reach support, refund steps, and real user insights—optimized for 2025.

📌 Key Facts About Instamart Customer Support

Feature	Details
Customer Care Number	📞 No direct number – use in-app chat only
Chat Support Availability	24/7 within Swiggy app
Refund Time	2 to 5 business days (usually faster via UPI)
Help Section Link	Swiggy Help Center
Escalation Support	Email: support@swiggy.in (for unresolved issues)
Service Cities (2025)	500+ cities in India
Delivery Time	10–30 minutes on average

📱 Is There an Instamart Customer Care Number?

Short answer: No, Instamart does not have a separate customer care phone number.

Instamart operates under Swiggy's main support system, which is fully integrated into the Swiggy app for real-time assistance. Here's why:

• 📦 Support is tied to order details (live tracking, refunds)

• 🕐 Faster issue resolution via in-app chat

• 🔒 Data security and privacy are better managed

✅ Trusted Method: Use in-app support for the fastest resolution.

🧭 How to Contact Instamart Customer Support (Step-by-Step)

🛠 Option 1: Use In-App Chat (Recommended)

1. Open the Swiggy app

2. Tap on ‘My Orders’

3. Select your Instamart order

4. Tap ‘Need Help?’

5. Start a Live Chat with a support agent

💡 Tip: You can ask for refunds, replacements, or delivery updates through this chat.

📧 Option 2: Email Support (For Escalations)

• Email: support@swiggy.in

• Include:

  • Order ID

  • Registered mobile number

  • Issue details

  • Screenshots (if applicable)

This is useful when your chat issue is unresolved or if your app is not functioning.

💸 Refund & Replacement Policy (2025 Update)

Swiggy Instamart has made the refund process user-friendly and quick in 2025.

🧾 Refund Eligibility

Situation	Refund Eligible?	Notes
Missing items	✅ Yes	Report within 24 hours
Expired/damaged product	✅ Yes	Upload proof via in-app chat
Late delivery	❌ No	Unless food safety or damage is involved
Wrong item	✅ Yes	Must be returned, when applicable

🕑 Refund Timeline

• UPI/Card: 2–5 working days

• Swiggy Wallet: Instant

🔍 Long-Tail Keywords to Target (Low Competition, High Intent)

• “instamart customer care number 2025”

• “how to contact instamart support”

• “swiggy instamart refund process”

• “instamart missing item help”

• “instamart not delivering in my area”

• “how to report issue on instamart swiggy”

🔗 Internal & External Resources

• Swiggy Help Center (Official support portal)

• Instamart Grocery Delivery Blog (Internal blog suggestion)

• Consumer Complaints Portal (Govt. support escalation)

• Swiggy Official Website

❓ FAQ – Instamart Customer Support (Updated for 2025)

Q1. Is there a toll-free Instamart number I can call?

No. Instamart only offers chat-based support through the Swiggy app. This helps ensure faster and personalized resolutions.

Q2. Can I get a refund if an item is missing?

Yes. Use the in-app chat under “Need Help?” within 24 hours of delivery. Provide item details and the issue will be resolved quickly.

Q3. How do I escalate an issue not resolved in chat?

Email support@swiggy.in with full details and your order ID. For further escalation, use consumerhelpline.gov.in.

Q4. Why can't I reach a live person via call?

Swiggy has moved to app-based support to streamline service. Agents are available via in-app chat 24/7 to assist you.

Q5. What if the app is not working?

Try reinstalling the app or clear cache. If the problem continues, email support@swiggy.in from your registered email address.

✅ Final Thoughts

While there’s no direct Instamart customer care number, Swiggy’s in-app support is fast, secure, and efficient. Whether it’s missing items, refunds, or general queries—your best bet is the live chat in the app.

👉 For smooth Instamart experiences, bookmark this blog and share it with others who order groceries online!