IRCTC Customer Care Number 2025 – 24x7 Helpline Info
- Abhinand PS
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- Jul 20
- 3 min read
IRCTC Customer Care Number 2025: 24x7 Helpline & Support Guide
Whether you're booking a ticket, requesting a refund, or facing login issues on the IRCTC website or app, having the correct IRCTC customer care number can save your day.
In this complete 2025 guide, you'll find verified customer support numbers, email contacts, and useful alternatives to connect with IRCTC quickly and effectively.
☎️ IRCTC Customer Care Numbers – Updated for 2025
Service Type | IRCTC Customer Care Number | Availability |
General Helpline | 139 (IVR & SMS) | 24x7 |
Ticket Booking Issues | 0755-6610661 / 0755-4090600 | 24x7 |
E-Ticket Refund/Failed Txn | 0755-6610661 (Option 7) | 24x7 |
IRCTC SBI Card Queries | 1800-180-1295 | 24x7 |
Tourism (Air/Hotels/Meals) | 1800-110-139 | 9 AM – 6 PM (Mon–Sat) |
Vigilance/Complaint | Email only |
All calls to 139 are charged at standard telecom rates. Support is available in Hindi, English, and select regional languages.
🔎 How to Reach IRCTC Customer Support (Step-by-Step)
Step 1: Call the 139 Helpline
Dial 139 and follow the IVR menu:
Press 1 – Train Arrival/Departure
Press 2 – PNR Status
Press 3 – Ticket Booking Info
Press 5 – Talk to Customer Care
Pro Tip: Say “Customer Executive” during the IVR menu to skip directly to a human agent.
Step 2: Call IRCTC Call Center
For account or payment issues, call 0755-6610661 or 0755-4090600.
Best time to call: Between 11 AM and 4 PM for shorter wait times.
Step 3: Email IRCTC for Ticketing & Technical Support
Query Type | Email Address |
General Support | |
Refund Issues | |
Payment Gateway Help | |
Website Glitches | |
Vigilance Complaints |
Use your registered email ID and always include the PNR number, date of travel, and transaction ID for faster resolution.
📱 IRCTC Support via Mobile Apps & Chat
IRCTC Rail Connect App (Android & iOS)
Offers in-app support and FAQs
Log in > Help & Support > Select Query Type
Chatbot available for quick guidance
WhatsApp IRCTC Support (Experimental)
Some regional zones allow ticket alerts via WhatsApp. Add +91-73495-76666 (experimental) to your contacts and send your PNR or booking query.
🔐 Common Issues Resolved by IRCTC Support
Issue | Best Contact Method |
Login Failure / OTP Not Received | care@irctc.co.in / 139 |
Refund Not Received | |
Train Cancelled / Rescheduled | 139 / NTES app |
Payment Deducted, Ticket Not Booked | |
SBI IRCTC Credit Card Complaints | 1800-180-1295 (SBI helpline) |
🔗 Related Internal & External Links
Internal: Check our Live IRCTC Train Status Guide for real-time tracking.
External:
IRCTC Rail Connect App (Android)
💡 Tips to Get Fast IRCTC Support in 2025
Use email for refund/payment queries: Call wait times can be long—email gets detailed responses.
Call early morning or late evening: Avoid peak hours like 10 AM–1 PM.
Keep documents ready: PNR, booking ID, payment reference number, date of journey, registered mobile/email.
Be polite and concise: Helps the support executive resolve your issue faster.
Use social media as a last resort: Only if other channels fail. Tag @IRCTCofficial on X (Twitter).
❓ Frequently Asked Questions (FAQ)
Q1: What is the toll-free IRCTC customer care number?
A: For general train inquiries, dial 139. For e-ticketing, call 0755-6610661. Most lines are not toll-free but are charged at standard mobile rates.
Q2: How can I file a complaint with IRCTC?
A: You can email your complaint to care@irctc.co.in or submit it via the “Feedback” section on www.irctc.co.in. For vigilance matters, write to vigilance@irctc.com.
Q3: Is customer support available on Sundays?
A: Yes, 139 and IRCTC helpline numbers operate 24x7, including Sundays. However, services like tourism support (1800-110-139) operate only on weekdays.
Q4: Can I contact IRCTC through WhatsApp?
A: As of 2025, IRCTC is experimenting with WhatsApp-based services. Check regional zones or RailYatri integrations. Not a primary support channel yet.
Q5: How long does IRCTC take to respond to emails?
A: Generally 24–72 hours for standard issues like login or refund. For complex issues, it may take up to 5–7 working days.
📌 Final Thoughts
Whether you're booking a Tatkal ticket or need a quick refund update, knowing the right IRCTC customer care number and contact channel can save you time and effort. With 24x7 helplines, multilingual IVR support, and dedicated email IDs, IRCTC has improved user experience significantly in 2025.
Pro tip: Save the helpline numbers in your phone now—you’ll thank yourself during peak season!
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