IRCTC Customer Care Number 2025 | Official Helpline & Support

Introduction

When booking train tickets online, unexpected issues like failed payments, refund delays, or login errors can spoil your journey. That’s why the IRCTC customer care number is essential for every Indian Railway traveler.

As a frequent train traveler myself, I’ve had instances where my IRCTC bookings didn’t confirm, and contacting their helpline saved me valuable time. In this 2025 guide, I’ll share the official IRCTC helpline numbers, email support, ticketing complaint channels, and quick troubleshooting tips to make your journey smoother.

📞 IRCTC Customer Care Numbers (2025 Update)

Here’s a quick-reference table with the latest official IRCTC helpline details:

Support Type	Contact Details	Availability
General Helpline (24x7)	139	24x7
IRCTC Ticketing Helpline	0755-6610661 / 0755-3934141	24x7
Payments/Refund Queries	etickets@irctc.co.in	Email Support
Catering/Onboard Food	1800-111-321	7 AM – 10 PM
IRCTC Tourism Packages	tourism@irctc.com	10 AM – 6 PM
IRCTC SBI Credit Card Desk	1800-180-1295	Banking Hours

⚠️ Note: Always use numbers from IRCTC official website (irctc.co.in) to avoid fraudulent helplines.

🔎 Why Do Passengers Contact IRCTC Customer Care?

Based on personal experience and traveler feedback, these are the most common reasons:

• Ticket Booking Failures – Money deducted but ticket not booked

• Refund Status Tracking – Refunds taking longer than 3–5 business days

• Login & Password Issues – Locked accounts, failed OTPs

• Accommodation & Tourism – Package bookings and hotel add-ons

• Food & Catering Complaints – Quality or delivery issues on trains

👉 Pro Tip: For immediate travel inquiries like PNR status, train delays, or seat availability, dial 139, the universal Indian Railways helpline.

🛠️ Ways to Contact IRCTC Support in 2025

1. IRCTC Ticketing Helpline

Call 0755-6610661 / 0755-3934141 for ticket booking or refund-related complaints.

2. Email Customer Support

• For tickets: etickets@irctc.co.in

• For tourism: tourism@irctc.com

• For catering complaints: care@irctc.co.in

Always attach your Booking ID, PNR, and payment proof for a faster response.

3. IRCTC Mobile App Helpdesk

• Go to IRCTC Rail Connect → Help → Raise a Ticket

• Check updates directly within the app

✨ Traveler Tips for Faster Resolution

• Always note your Transaction Reference Number (UTR) after booking

• Use the IRCTC app/web FAQs for quick solutions like login issues or password reset

• Check refund timelines in RBI/Bank working days for clarity

• For catering/food complaints, use the RailMadad app, linked to Indian Railways official services (indianrailways.gov.in)

FAQs: IRCTC Customer Care (2025 Edition)

1. What is the official IRCTC customer care number?The official IRCTC ticketing helpline is 0755-6610661 / 0755-3934141, while the universal railway helpline is 139.

2. How do I check my refund status with IRCTC?Refunds can be tracked under IRCTC Website → My Transactions → Booked Ticket History or by emailing etickets@irctc.co.in.

3. Is IRCTC customer care available 24/7?Yes, the ticketing helplines work 24x7 for booking and refund issues, though catering support (1800-111-321) is available between 7 AM – 10 PM.

Final Thoughts

By 2025, IRCTC has expanded its multi-channel support through phone, email, mobile app, and even WhatsApp services for select users. While calls to 139 solve general queries, the 0755 helplines and in-app tickets are your best bet for booking and refund issues.

For rail travelers, bookmarking these helplines is a must. You can also explore other detailed travel-support articles on abhinandps.com, like:

• [RedBus Customer Care Number & Refund Guide]

• [MakeMyTrip Helpline for Ticketing & Holiday Packages]

• [Goibibo Customer Support Numbers in 2025]