Jio Customer Care Number | 24x7 Support for Mobile & JioFiber
- Abhinand PS
- Mar 7
- 3 min read
Reliance Jio has transformed India's digital landscape, offering affordable and high-speed connectivity to millions. With such a vast user base, efficient customer support is paramount. This comprehensive guide provides all the essential contact details and support channels to ensure you receive timely assistance for any Jio-related queries.
Table of Contents:
Jio Customer Care Numbers
Jio offers a range of dedicated helpline numbers to cater to various customer needs:
Service Type | Contact Number | Description |
General Enquiries | 199 (from Jio number) | For queries related to plans, services, and account information. |
Complaints and Service Requests | 198 (toll-free) | To report issues or lodge complaints regarding Jio services. |
JioFiber Support | 1800-896-9999 (toll-free) | Dedicated helpline for JioFiber broadband services. |
International Roaming Support | +91-70188-99999 (charges apply) | For assistance with international roaming services. |
Tele-verification for New SIM Activation | 1977 | To activate HD calls and data services on your mobile, complete tele-verification by dialing from your Jio number. |
Porting to Jio or New Connection | 1860-893-3333 | For assistance with porting your mobile number to Jio or obtaining a new Jio number. |
Jio WhatsApp Support
For quick and convenient support, Jio offers assistance via WhatsApp:
General Inquiries (Prepaid/Postpaid): Message "Hi" to 7000770007.
JioFiber and JioAirFiber Support: Message "Hi" to 7000570005.
These channels provide automated responses and connect you to live support when necessary.
Email Support
For detailed queries or formal complaints, you can reach out via email:
Customer Support Email: care@jio.com
Ensure you include your Jio number and a detailed description of your issue for a prompt response.
MyJio App Support
The MyJio app is a comprehensive tool for managing your Jio account and accessing support:
Download and Install: Available on both Android and iOS platforms.
Access Support: Navigate to the "JioCare" section for FAQs, live chat, or to raise service requests.
The app also offers features like data usage monitoring, plan activation, and more.
Jio Store Locator
For in-person assistance, visiting a Jio Store can be beneficial:
Locate a Store: Use the Store Locator feature on the Jio website or MyJio app to find the nearest Jio Store or JioPoint.
Store representatives can assist with SIM replacements, device issues, and other services.
Tips for Effective Communication
To ensure a smooth experience when contacting Jio customer care:
Prepare Necessary Details: Have your Jio number, account information, and any relevant details ready.
Be Clear and Concise: Clearly articulate your issue or query to facilitate quick resolution.
Utilize Self-Service Options: Before reaching out, explore self-service options in the MyJio app or the Jio Support Page for potential quick fixes.
FAQs
1. What is the toll-free number for Jio customer care?
You can reach Jio customer care toll-free at 1800-88-99999 from any number.
2. How can I contact JioFiber customer support?
For JioFiber-related queries, dial the toll-free number 1800-896-9999.
3. Is there a dedicated helpline for international roaming issues?
Yes, for international roaming assistance, call +91-70188-99999 (standard charges apply).
4. How do I activate my new Jio SIM?
To activate HD calls and data services on your mobile, complete tele-verification by dialing 1977 from your Jio number.
5. Can I use WhatsApp to contact Jio customer care?
Yes, for general inquiries, message "Hi" to 7000770007 on WhatsApp. For JioFiber and JioAirFiber support, message "Hi" to 7000570005.
By utilizing these channels, Jio ensures that customers receive prompt and efficient support, enhancing their overall service experience.
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