Kerala Helpline Numbers: Emergency & Customer Support

📞 Useful Helpline and Customer Care Numbers in Kerala (Updated 2025)

When you’re in need, the right number can save lives, solve problems, or bring peace of mind. Whether it's a medical emergency, a lost phone, or a customer service issue, having verified Kerala helpline numbers at your fingertips is essential.

In this 2025-ready guide, we’ve compiled the most useful emergency and customer care numbers in Kerala, covering health, police, women’s safety, banks, telecom, utilities, and more.

📋 Quick Reference Table: Kerala Helpline & Customer Care Numbers

Service	Helpline Number	Availability
Emergency (Police)	112	24/7
Ambulance (Govt.)	108	24/7
Fire & Rescue	101	24/7
Women’s Helpline	181 / 1091	24/7
Kerala Police Helpline	0471-3243000	Office Hours
Child Helpline	1098	24/7
Disaster Management	1070 / 1077	During Crisis Events
Kerala Health Helpline	104	24/7
COVID/Health Control Room	0471-2552056	24/7
Kerala Water Authority	1916	Office Hours
KSEB (Electricity)	1912	24/7
BSNL Kerala	1500 / 1800-345-1500	24/7
Jio Customer Care	198 / 1800-889-9999	24/7
Airtel Customer Care	121 / 198	24/7
VI (Vodafone Idea)	199	24/7
KSRTC Bus Inquiry	0471-2463799	Business Hours
Railway Inquiry	139	24/7
Central Bank of India	1800-22-1911	24/7
SBI Kerala	1800-1234	24/7
Axis Bank Customer Care	1800-419-5959	24/7

🚨 Emergency Helplines in Kerala

📞 112 – All-in-One Emergency Number

In 2025, 112 is the integrated emergency response number in India. It connects you to:

• Police

• Ambulance

• Fire servicesJust dial 112 from any phone, and your location will be traced using GPS for faster response.

🧑‍⚕️ Health & Ambulance Services

• 108: Free ambulance service across Kerala.

• 104: Health-related queries and psychological first-aid.

• COVID Control Room (if active): 0471-2552056

💡 Tip: Store emergency contacts with names like “Police Kerala” or “Ambulance Kerala” in your phone for quick access.

👩‍👧 Women and Child Helplines

✅ 181 – Women’s Safety Helpline

A toll-free, 24/7 number managed by the Kerala Social Justice Department. Report abuse, harassment, domestic violence, or seek shelter and legal aid.

✅ 1098 – Child Helpline

India’s national child emergency helpline, active in Kerala through NGOs and District Child Protection Units.

🧡 Kerala has Pink Police Patrols, She-Taxis, and women-only police stations. Use these resources when in need.

⚡ Utility Customer Care Numbers in Kerala

💡 Kerala State Electricity Board (KSEB)

• Dial 1912 for power outages or electricity complaints.

• You can also visit: kseb.in

🚰 Kerala Water Authority (KWA)

• For billing and supply issues, call 1916 or visit your regional KWA office.

📱 Telecom Customer Support in Kerala

Provider	Customer Care	Complaint Line
BSNL	1500 / 1800-345-1500	198
Jio	1800-889-9999	198
Airtel	121	198
Vodafone Idea	199	198

📶 For better resolution, use the provider’s mobile app or social media support handles.

🏦 Bank Customer Care Numbers for Kerala

Here are some Kerala-region toll-free banking helplines:

• SBI – 1800-1234

• Federal Bank – 1800-425-1199

• Central Bank of India – 1800-22-1911

• South Indian Bank – 1800-425-1809

• Axis Bank – 1800-419-5959

• HDFC Bank – 1800-202-6161

Use these to:

• Report card loss

• Block accounts

• Get account info or lodge complaints

🚌 Travel & Transport Helplines in Kerala

• KSRTC Bus Info – 0471-2463799

• IRCTC Rail Inquiry – 139

• Airport Info (Trivandrum) – 0471-2501424

• Cochin International Airport – 0484-2610115

🚖 Need a ride in emergencies? Use Uber, Ola, or Kerala Taxi apps for 24x7 availability.

🔗 Trusted Resources

• Kerala Police Official Website

• Kerala Health Department

• KSEB Official Site

• KSRTC Booking Portal

• SBI Official

🙋 FAQ: Kerala Helplines & Customer Care (2025)

❓Are these helplines toll-free?

Yes, most numbers like 112, 108, 104, 181, and 1912 are toll-free across Kerala.

❓Can I use 112 for non-emergency complaints?

No, 112 is strictly for emergencies. Use local police station contacts or lodge complaints online via keralapolice.gov.in.

❓Do I need to speak Malayalam to get help?

Malayalam is preferred, but most helpline staff also speak English and Hindi.

❓What should I do during natural disasters?

Call 1070 (state-level) or 1077 (district-level) for disaster-related help, and stay tuned to official sources like DD Malayalam or All India Radio.

✅ Final Words: Stay Informed, Stay Safe

Having access to verified helpline numbers in Kerala can make a life-saving difference in an emergency or simply provide peace of mind when dealing with utility or customer service issues.

Bookmark this post, save these numbers to your phone, and share with your friends, family, or WhatsApp groups.

💡 Kerala is one of India’s most digitally connected states—but real help still starts with a call.