Kochi Metro Customer Care – Lost & Found Helpline (2025)

🚇 Introduction: Why You Might Need Kochi Metro Customer Care in 2025

Kochi Metro has become one of Kerala’s most efficient and eco-friendly public transport systems. Whether you’re a daily commuter, tourist, or first-time rider, Kochi Metro’s customer care support can assist with everything—from lost items to Smart Card recharges and station info.

This 2025 guide provides updated contact numbers, helplines, email IDs, and support links so you can get help fast and without confusion.

📌 Kochi Metro Customer Care Contact Details (2025)

Support Type	Contact Info
☎️ Toll-Free Helpline	1800-425-0355 (Mon–Sat, 6 AM – 10 PM)
📧 Customer Support Email	contact@kochimetromail.com
🧾 Lost & Found Desk	Call 1800-425-0355 or visit nearest station
📍 Official Website	kochimetro.org
📍 WhatsApp Support	+91 9447781016 (for general queries)

🚆 When Should You Contact Kochi Metro Customer Support?

🎒 Lost or Forgotten Items on the Train

Lost your phone, bag, or keys on the train?

• Call the toll-free helpline: 1800-425-0355

• Provide travel details: station name, time, and description of item

• Visit the Lost & Found section of the nearest station within 48 hours

💳 Smart Card Recharge, Refunds & KMRL Axis Bank Card

Issues with Kochi1 Smart Card or app recharge?

• Contact customer support or use the Kochi1 app for recharges

• For refund issues: Email contact@kochimetromail.com with transaction ID

• You can also raise support via WhatsApp: +91 9447781016

🧾 Ticketing, Timings, or Fare Queries

Need help with train schedules, peak hour pricing, or platform details?

• Visit kochimetro.org/timetable

• Use Metro Navigator App for real-time train tracking

• For instant assistance, use helpline or WhatsApp chat

🧠 Real Experience: How Kochi Metro Helped Me Recover My Wallet

In January 2025, I accidentally left my wallet under a seat during a trip from Aluva to Maharaja’s. I contacted 1800-425-0355 and was immediately assisted by a support agent who coordinated with station control. Within 2 hours, my wallet was retrieved and safely returned at Maharaja’s station.

✅ Tip: Always remember your boarding time and station—it speeds up recovery of lost items.

🔗 Helpful Internal & External Links

• Best Travel Apps for Public Transport in India – 2025

• KMRL Official Website – Kochi Metro Rail Ltd

• Kochi1 Card Registration & Offers

❓ Frequently Asked Questions (FAQs)

1. What is the Kochi Metro customer care number?

The official toll-free number is 1800-425-0355, available from 6 AM to 10 PM, Monday through Saturday.

2. I lost my phone on the train. What should I do?

Call the helpline immediately, mention your route and time, then visit the nearest station. Most lost items are stored in the Lost & Found section.

3. Can I get help with my Kochi1 Metro Card online?

Yes. Use the Kochi1 app or email contact@kochimetromail.com for issues related to recharge failures, card blocking, or refund requests.

✅ Final Words: Travel Smart with Kochi Metro’s Customer Support

Kochi Metro has transformed how we travel in the city. But beyond trains and tracks, what really makes a difference is accessible and responsive customer care. Whether it’s recovering lost valuables, handling smart card errors, or just understanding your route—help is always available.

💡 Pro Tip for 2025: Save the Kochi Metro customer care number in your phone and follow @KochiMetroRail on Twitter for real-time service alerts.

📚 More Kerala Transport Guides:

• KSRTC Online Booking & Helpline – 2025 Guide

• Vande Bharat Express Kerala – Routes, Timings & Booking