Medisep Customer Care Number – Get Support Fast (2025 Guide)
- Abhinand PS
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- Jul 30
- 3 min read
📌 Key Information at a Glance
Service | Details |
Medisep Helpline Number | 1800-425-1857 (Toll-Free, 24x7) |
Email Support | |
Official Website | |
Target Audience | Kerala Govt. Employees & Pensioners |
Languages Supported | Malayalam & English |
🏥 What Is Medisep? A Quick Overview
Medisep (Medical Insurance Scheme for State Employees and Pensioners) is Kerala’s official cashless health insurance scheme, exclusively designed for state government employees, pensioners, and their dependents.
Launched by the Government of Kerala, Medisep ensures coverage for over 1920 medical procedures at empaneled hospitals. It's become a lifeline for thousands of families who rely on the scheme for affordable, quality treatment.
But sometimes, beneficiaries face issues like:
Policy not showing up in the portal
Hospital claim not processed
Network hospital not accepting card
Name missing from the Medisep list
That’s where the Medisep customer care number comes in handy.
☎️ Medisep Customer Care Number (Updated for 2025)
If you're facing any issue related to your Medisep policy, don’t worry. The Medisep support team is available to assist you promptly.
🔹 Toll-Free Number: 1800-425-1857
This number is active 24x7 and supports both Malayalam and English. Call this number for:
Coverage eligibility issues
Help with e-card download
Hospital empanelment queries
Claim status follow-ups
Login issues on the Medisep portal
🔹 Email Support
Prefer to write instead of calling? Reach out via email:
While response times may vary, email support is great for documentation and follow-ups.
🖥️ Other Ways to Contact Medisep
Besides phone and email, there are more ways to get help:
1. Visit the Official Website
👉 https://medisep.kerala.gov.inHere you can:
Check your Medisep status
Download your health card
Browse the list of empaneled hospitals
Raise complaints online
2. Through DDO / Pension Office
If you’re a retired pensioner or working staff, you can also approach your:
Drawing & Disbursing Officer (DDO)
Pension Disbursing Authority
They are trained to handle Medisep-related queries and can escalate issues on your behalf.
🏨 Medisep Empaneled Hospitals – What to Know
You can get treatment at over 400+ hospitals across Kerala and select cities in India. Make sure the hospital is listed on the Medisep portal before admission.
🔎 Search hospitals here: Empaneled Hospital List
🧠 Pro Tips to Avoid Common Medisep Issues
✔️ Always carry your Medisep health card
✔️ Confirm empanelment with the hospital beforehand
✔️ Update your dependent details annually
✔️ Track claim status on the portal regularly
✔️ Report any discrepancies to the helpline promptly
🔗 Internal Links You Might Like
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How to Save Tax with Insurance in 2025 – Smart Guide
🔗 External Resources
Medisep Official Portal – Kerala Govt
Kerala Finance Department – Medisep Circulars
Insurance Regulatory Development Authority (IRDAI)
❓ Frequently Asked Questions (FAQs)
1. What is the Medisep customer care number in Kerala?
The official Medisep helpline number is 1800-425-1857. It’s toll-free and available 24/7.
2. How do I check my Medisep health card details?
Visit medisep.kerala.gov.in → Click on ‘Download Health Card’ → Enter your PEN/Employee ID.
3. How to file a complaint if a hospital refuses Medisep service?
Call the toll-free number or email medisepkerala@gmail.com immediately with hospital details and proof of denial.
✅ Final Thoughts
The Medisep customer care number is your go-to solution for all insurance-related support in 2025. Whether you’re a newly joined employee or a retired pensioner, don’t hesitate to reach out when you face issues with your Medisep account, claims, or hospital services.
For the best experience:
Save the number on your phone
Bookmark the Medisep portal
Share this blog with your colleagues or family who are also under Medisep
Your health deserves support. And with Medisep, help is just a phone call away. 📞
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