MTS Customer Care Number Russia (2025)

MTS Customer Care Number in Russia (2025): Complete Contact Guide

Whether you're a prepaid user, postpaid subscriber, or roaming internationally, having quick access to the MTS customer care number in Russia can save you time and stress. As one of Russia’s largest telecom providers, MTS (Mobile TeleSystems) serves over 80 million customers with mobile, internet, and digital services.

In this 2025 guide, you’ll find the official MTS support numbers, tips on reaching agents faster, and alternative customer service channels like chat, email, and in-app support.

☎️ Quick Contact: MTS Russia Customer Support

Service Type	Customer Care Number
MTS Mobile (from MTS SIM)	0890 (Free, 24/7)
MTS from other networks	+7 495 766 0166 (Standard charges apply)
For Roaming Users	+7 495 766 0166 (International support)
Technical Support	Available via MTS App & Website
WhatsApp Chat (beta)	Visit official site or app to access

🧾 About MTS Russia in 2025

MTS (МТС - Мобильные ТелеСистемы) remains one of the top mobile operators in Russia, offering services like:

• Mobile voice & data plans

• Fiber broadband (MTS Home)

• MTS Bank & fintech services

• MTS TV & entertainment platforms

• IoT & B2B services across the CIS region

Its customer support is available in Russian and English, 24/7, via multiple channels.

📱 How to Contact MTS Customer Care (Step-by-Step)

✅ Option 1: Call from Your MTS Mobile

1. Dial 0890

2. Press 1 for Russian or 2 for English

3. Choose your service (billing, internet, SIM, etc.)

4. Hold to speak to a live agent

🔒 Pro Tip: Use the MTS app to schedule a callback at your convenience.

✅ Option 2: Call from Another Network or Abroad

If you are using another provider or calling from outside Russia:

• Dial +7 495 766 0166

• Available 24/7, standard international rates apply

• English-language assistance is available

✅ Option 3: Use MTS App Support (My MTS)

The My MTS app offers live chat, service requests, and SIM troubleshooting. You can:

• Track data usage

• Pay bills or top-up

• Report network issues

• Get account details instantly

📲 Download My MTS App (Android)📲 Download My MTS App (iOS)

🌐 Online Support & Social Media

Channel	Link
Official Website	https://www.mts.ru
Live Chat	Available on homepage
Twitter Support	@mts_support
Facebook	MTS Russia Official
Telegram	Search @MTSBot in Telegram app

💡 MTS also supports customer inquiries via social media DMs and Messenger chat.

🔐 MTS Services You Can Manage Online

• SIM activation and replacement

• Data plan upgrades

• International roaming activation

• Block lost SIM

• eSIM provisioning (2025-supported)

📊 Why Customers Choose MTS in 2025

Feature	Benefit
5G & LTE Coverage	Available in 85+ Russian cities
Flexible Data Packs	From 5GB to Unlimited
Multilingual Support	Russian, English
MTS Cashback & Bank Services	Via MTS Bank integration
Family Plans & Roaming Deals	Customizable through the My MTS app

🔗 Helpful Links

• 📝 MTS Roaming Tariffs 2025

• 📄 MTS Tariff Plans Overview

• 🛠️ MTS Troubleshooting Portal

🙋‍♂️ FAQ: MTS Customer Care Number Russia

1. Is 0890 toll-free?

Yes, if you’re calling from an MTS mobile number within Russia, 0890 is toll-free and available 24/7.

2. Can I speak to an MTS agent in English?

Yes, MTS provides English-speaking agents, especially on the international helpline: +7 495 766 0166.

3. Is there a WhatsApp number for MTS?

MTS is testing WhatsApp support. Check the My MTS app or mts.ru for updates.

4. Can I get help with internet issues via phone support?

Absolutely. MTS customer care can help with mobile internet, home broadband, and router support.

5. How do I contact MTS from abroad?

Dial +7 495 766 0166. It works from any international network, including while roaming.

✅ Final Thoughts

Getting help with your mobile or internet issues shouldn't be frustrating. In 2025, MTS Russia’s customer care system has become faster, more digital, and highly accessible—from within Russia or abroad. Whether it's a billing query or technical issue, just dial 0890 or use the My MTS app for smooth, multilingual support.

💬 Need more telecom help? Explore our Russia Telecom Support Hub for more guides.