Nykaa Customer Care Number (2025) – Fastest Support Guide
- Abhinand PS
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- Jul 23
- 3 min read
Nykaa Customer Care Number (2025): How to Contact Nykaa Support Fast
As one of India’s leading beauty, fashion, and wellness marketplaces, Nykaa handles millions of orders monthly. Whether you're facing a late delivery, need help with a return, or have a payment query, knowing how to contact Nykaa customer care in 2025 can save you time and frustration.
This guide shares everything you need — from Nykaa’s official customer care number to email support, live chat, and how to raise complaints effectively.
📊 Table: Nykaa Customer Support Details (2025)
Support Channel | Contact Details/Steps |
📞 Phone Support | 1800-267-4444 (Toll-Free, 9 AM to 9 PM) |
💬 Live Chat | Available on Nykaa App and Website – 24x7 |
📧 Email Support | |
📦 Order Tracking | Via "My Orders" in Nykaa App |
🔁 Returns & Refunds | Initiate via app > My Orders > Need Help |
🧑 Grievance Officer | |
📍 Nykaa HQ | FSN E-Commerce Ventures Ltd., Mumbai, Maharashtra |
🛒 Why You Might Need to Contact Nykaa Support
Nykaa has expanded rapidly, offering products in categories like skincare, cosmetics, fashion, grooming, and personal wellness. Despite its scale, order or account issues may arise such as:
Damaged or missing items
Delayed or failed delivery
Refunds not received
Login or account issues
Payment failure or double charges
Coupon or wallet problems
With a customer-first approach, Nykaa provides multiple contact options for fast and seamless resolution.
☎️ 1. Call the Nykaa Customer Care Number
The official toll-free Nykaa support number is:
📞 1800-267-4444
Timings: 9 AM – 9 PM, Monday to Sunday
Languages Supported: English, Hindi
When calling, keep your Order ID, registered mobile number, and email handy for verification.
💡 Tip: Avoid peak hours (12 PM–3 PM) for faster assistance.
💬 2. Use Nykaa Live Chat (Recommended)
For quicker resolutions, especially outside business hours, Nykaa offers 24x7 live chat support via its app and website.
How to use:
Open the Nykaa app
Go to “Account” → “My Orders”
Select the relevant order
Tap on “Need Help?” → “Chat with us”
Choose your query and begin chatting
Live chat is ideal for:
Refund status checks
Reporting damaged items
Cancelling or editing orders
Wallet or coupon-related queries
📧 3. Email Nykaa Support for Detailed Queries
Need to send attachments or elaborate on an issue? Email support is best.
Email: support@nykaa.com
Response time: Within 24–48 hours (usually faster on weekdays)
Subject lines like “Urgent Refund Issue for Order #N123456” help get attention quickly.
🔁 4. Return, Refund & Cancellation Support
Nykaa’s Easy Return Policy allows you to return eligible products within 5–15 days of delivery, depending on the product category.
Steps to raise a return request:
Log in to your Nykaa account
Go to “My Orders”
Select the item → Click “Return/Replace”
Fill the reason, upload any photo (if applicable), and submit
✅ Refunds are processed to the original payment method or Nykaa Wallet within 3–7 working days.
🛡️ Nykaa’s Buyer Protection Policy
Nykaa ensures that customers are always protected:
100% genuine products
Secure payment gateways
Prompt resolution of grievances
Refunds and replacements on eligible orders
Transparent return timelines
In unresolved cases, you can contact the Grievance Officer at:
🔗 Useful Links & Resources
🔧 Nykaa Help Center
📦 Track Your Order
👤 Login to Nykaa
💄 Nykaa Product Authenticity Policy
🛍️ Also read: How to return products on Amazon
❓ FAQ – Nykaa Customer Care Support (2025)
1. What is Nykaa’s current customer care number?
The official toll-free customer care number is 1800-267-4444, active from 9 AM to 9 PM.
2. Can I contact Nykaa customer care through WhatsApp?
As of 2025, Nykaa does not offer WhatsApp support. Use chat via the app for real-time help.
3. How long does it take to receive refunds from Nykaa?
Refunds are processed within 3–7 working days after the return is approved and picked up.
4. What is the fastest way to contact Nykaa?
The live chat option in the Nykaa app offers the fastest response time for most queries.
5. How can I raise a complaint if my issue is not resolved?
Email the Grievance Officer at grievance.officer@nykaa.com, mentioning all previous correspondence and order details.
✅ Conclusion: Reach Nykaa Support With Confidence
Whether you're buying a ₹199 lipstick or a ₹9,999 skincare kit, Nykaa’s customer service is equipped to ensure your experience is smooth, transparent, and hassle-free. Use the toll-free number, live chat, or email support as per your convenience.
If you found this guide helpful, share it with other Nykaa shoppers or explore our latest eCommerce tips on AbhinandPS.com.
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