Paytm Customer Care Number 2025

Paytm Customer Care Number & Support Guide [2025 Edition]

Paytm has become one of India’s leading digital payment platforms, handling everything from UPI transfers to FASTag recharges. But when something goes wrong—like a failed transaction or unauthorized debit—you need fast, reliable support.

This updated Paytm customer care number and help guide (2025) covers everything you need to know to resolve issues efficiently, including phone support, in-app chat, escalation methods, and key contacts.

📞 Paytm Customer Care Number (2025)

The official Paytm customer care number for general users is:

1800-120-130 (Toll-Free)Available 24/7 for payments, wallet, banking, and recharge-related issues.

For Paytm Payments Bank related queries:

0120-4456-456 (Charges may apply)

For Postpaid and Credit Card users:

0120-4606060

📌 Always call from your registered mobile number for quicker identity verification.

🔍 How to Contact Paytm Support Easily

Paytm encourages users to resolve most issues through the app. Here's how:

🟢 1. In-App Support Chat (Recommended)

• Open Paytm App

• Tap “Help & Support” from the bottom menu

• Select issue > Choose “Message Us”

Support agents usually respond within 5–10 minutes.

📧 2. Email Support

• Banking/Wallet: care@paytm.com

• Payments Bank: bankcare@paytm.com

• Paytm Mall: cs@paytmmall.com

• Fastag: fastag@paytm.com

🌐 3. Paytm Help Centre

• Visit: https://paytm.com/care

• Access FAQs, transaction history, refund updates

📱 4. Paytm on Social Media

• Twitter: @Paytmcare

• Facebook: Paytm

📊 Paytm Support Contact Table

Support Type	Contact Info	Availability
General Support Number	1800-120-130	24/7
Paytm Payments Bank	0120-4456-456	24/7
Credit/Postpaid Queries	0120-4606060	24/7
Wallet & UPI Issues	care@paytm.com	12–24 hrs reply
FASTag Queries	fastag@paytm.com	12–24 hrs reply
Paytm Mall Orders	cs@paytmmall.com	24 hrs reply
Live Chat (In-App)	Paytm app > Help & Support	Instant

🛠️ Common Issues You Can Resolve via Support

🔁 1. Failed UPI Transaction

• Tap on the transaction > “Need Help” > Request reversal

• Auto-refund usually processed within 24–48 hours

💳 2. Card Charged but No Order

• Go to “My Orders” > Locate transaction

• Report issue > Attach payment proof

🧾 3. Refund Not Received

• Check refund status in “Help & Support”

• For delays > raise issue via email or call

🚘 4. FASTag Not Working

• Check KYC and tag activation

• Call FASTag helpline or email if recharge fails

🔗 Related Internal & External Resources

Internal Links (From Your Website)

• How to Update KYC on Paytm

• UPI Not Working? Fix It Fast

• Paytm vs PhonePe Comparison 2025

External Authoritative Links

• Paytm Official Website

• Paytm Help Centre

• NPCI UPI Guidelines

🔐 Safety Tip for 2025

Paytm never calls you for KYC over phone or asks for OTPs. If you receive a suspicious call, report it immediately via the app or at:cybercrime.gov.in

❓ Frequently Asked Questions (FAQ)

1. Is Paytm customer care number toll-free?

Yes, the number 1800-120-130 is toll-free and available 24/7.

2. Can I talk to a live agent on Paytm?

Yes, through the app's chat feature or by calling their support numbers.

3. How do I raise a complaint with Paytm?

Go to the Help section in the app > Choose your issue > Tap “Message Us” or “Raise Complaint.”

4. How long does a Paytm refund take?

Refunds typically take 3–7 working days depending on your payment method.

5. What should I do if my Paytm account is blocked?

Use the in-app chat or email care@paytm.com with ID proof for account verification and unblocking.

Final Thoughts

Whether you're trying to fix a failed payment, track a refund, or unblock your Paytm account, contacting support is now easier than ever. With round-the-clock access, dedicated helplines, and in-app chat, you can resolve most issues without the stress.

Bookmark this blog for future reference—because payment problems don’t wait, and neither should you.