Russia Helpline Numbers 2025: Emergency & Public Support

🇷🇺 Russia Helpline Numbers 2025: Complete Guide for Emergencies & Public Services

If you are living in, working in, or visiting Russia, having access to the right helpline numbers is not just convenient—it’s crucial. Whether you face a medical emergency, need to contact the police, or require assistance with public services, knowing whom to call in Russia can make a major difference.

This complete 2025 guide covers the most essential emergency and support helpline numbers in Russia, tailored for locals, expatriates, and tourists.

📊 Quick Overview: Russia’s Key Helpline Numbers

Service	Helpline Number	Availability
General Emergency Services	112	24/7
Police (Militsiya)	102	24/7
Ambulance (Medical Emergency)	103	24/7
Fire & Rescue Services	101	24/7
Ministry of Emergency Situations (EMERCOM)	112	24/7
Gas Leaks (Emergency Gas Service)	104	24/7
Tourist Hotline (Rostourism)	8 800 200 34 11	Business Hours
COVID-19 & Health Info (Rospotrebnadzor)	8 800 555 49 43	Business Hours
Suicide & Psychological Support	051 / 8 800 2000 122	24/7
Russian Railways Customer Support	8 800 775 00 00	Business Hours
Moscow Metro Helpline	+7 495 539 5454	Business Hours

🚨 Russia’s Emergency Services: Who to Call and When

📞 112 – Russia’s Universal Emergency Number

Call 112 for all life-threatening emergencies. It automatically connects you to the relevant emergency service—police, fire, or ambulance—based on your need.

✅ Works from landlines and mobile phones, even without a SIM card✅ Available across Russia, 24/7✅ Support in Russian and limited English

👮 102 – Police

Use 102 to report:

• Crimes

• Theft

• Assault

• Suspicious activity

Calls are routed to your local police station.

🚑 103 – Ambulance

Dial 103 for urgent medical emergencies including injuries, unconsciousness, heart attacks, or poisoning.

🔥 101 – Fire Department

In case of fires, gas leaks, or rescue situations involving natural disasters or collapsed buildings, dial 101.

🛠️ 104 – Emergency Gas Services

Report any gas leak or strange odor immediately to 104. Prompt reporting prevents major safety hazards.

🏥 Health and Psychological Support Helplines

📍 Rospotrebnadzor – Health Information Line

8 800 555 49 43 is a national helpline run by the Russian Federal Service for Consumer Rights and Human Welfare.

Offers:

• COVID-19 updates

• Vaccination info

• Quarantine procedures

🧠 Mental Health & Suicide Prevention

Call 051 (local call from most regions) or the national hotline 8 800 2000 122 for emotional support or suicide prevention services.

This service is:

• Free

• Confidential

• Staffed by licensed psychologists

🧳 Travel & Transport Helplines in Russia

🌍 Tourist Hotline (Rostourism)

If you're a foreigner in Russia and need help with:

• Visa issues

• Lost documents

• Safety concernsCall 8 800 200 34 11 for English-speaking support (available during business hours).

🚄 Russian Railways

For train bookings, cancellations, and travel inquiries, call 8 800 775 00 00 (multilingual support may be available).

🚇 Moscow Metro Helpline

Reach the Moscow Metro customer support team at +7 495 539 5454.

🌐 External & Government Links

• EMERCOM Russia (Ministry of Emergency Situations)

• Rospotrebnadzor Official Portal

• Russian Railways (RZD)

• Tourism Russia (Rostourism)

❓ FAQ: Russia Helpline Numbers

✅ What is the emergency number in Russia?

The universal emergency number is 112, similar to 911 in the U.S. or 999 in the UK.

✅ Can foreigners use Russian helpline numbers?

Yes. Emergency services (like 112, 103, 101) are accessible to everyone, including tourists. Limited English support is available in major cities.

✅ Is 112 free to call in Russia?

Yes, calls to 112 are completely free from any mobile or landline device—even if you don’t have a SIM card.

✅ Can I call Russian emergency services without speaking Russian?

While most operators speak Russian, basic English may be understood, especially in cities like Moscow, Saint Petersburg, and Sochi.

✅ Is there mental health support available in Russia?

Yes. Call 051 or 8 800 2000 122 to reach licensed psychologists for free mental health support.

📲 Final Word: Stay Safe, Stay Prepared

Whether you’re in Moscow or Murmansk, knowing these Russian helpline numbers in 2025 can help you act fast and smart during emergencies.Save the most critical contacts to your phone and always carry a printed list if you're traveling without mobile data.

🔐 Safety Tip: If you're a traveler, check with your hotel or embassy about local emergency protocols and language support options.