Swiss Post Customer Care Number – Support & Helpline (2025)

Abhinand PS
Jul 31
3 min read

Whether you're tracking an international parcel, reporting a delivery issue, or seeking assistance with customs clearance, Swiss Post’s customer care service is your go-to solution in 2025.

In this guide, you'll find the official Swiss Post customer care number, email contacts, online help tools, and tips to resolve issues quickly—tailored for both local residents and international senders.

📞 Swiss Post Customer Care Number (Official Contact – 2025)

Department	Phone Number	Availability
General Customer Service	+41 848 888 888	Mon–Fri: 7:30 AM – 6 PM CET
International Parcel Inquiries	+41 58 386 67 67	Mon–Fri: Office Hours
Swiss Post Business Clients	+41 58 341 00 00	Mon–Fri: 8 AM – 5 PM CET

📌 The main Swiss Post helpline +41 848 888 888 is your primary contact point for:

Delivery delays or redelivery requests
Lost or damaged mail
Tracking queries
Change of address services
Customs & import support

💡 Tip: Call early in the morning (7:30–9 AM CET) for shorter waiting times.

📨 Swiss Post Customer Service Email & Contact Form

If you prefer writing over calling, Swiss Post offers an efficient online support system.

General Queries Contact Form: www.swisspost.ch/contact
E-Mail (Business Inquiries): business@swisspost.ch
Customs & International Mail: zollfragen@post.ch

When writing to Swiss Post, include:

Your tracking number (Sendungsnummer)
Mailing address
Date of dispatch
Issue clearly stated in English, French, German, or Italian

🌐 How to Track Your Swiss Post Package in 2025

Tracking your parcel is easy via the official site or mobile app.

🔍 Step-by-Step:

Visit www.swisspost.ch/track
Enter your tracking number (usually starts with 99… or RR…)
Click Track

📱 You can also download the Swiss Post App (available on iOS & Android) for push notifications and delivery time windows.

🗺️ Swiss Post Regional Service Centers (Optional Walk-In)

If your issue involves a parcel held in your area or requires ID verification:

Visit your local post office (Postagentur or Filiale)
Show valid Swiss ID or passport
Carry your tracking receipt and delivery slip

Find nearby offices: Swiss Post Office Locator

🧾 Quick Reference Table – Swiss Post Customer Support 2025

Support Type	Contact Method	Details
Main Helpline	+41 848 888 888	Toll line (standard rates apply)
Track a Parcel	Track Tool	Live status updates
Business Support	+41 58 341 00 00 / business@swisspost.ch	B2B clients
Customs Help	zollfragen@post.ch	For import/export-related queries
Complaint Submission	Online Form	Fastest resolution route

🔗 Helpful Resources on abhinandps.com

❓FAQs – Swiss Post Customer Care Support (2025)

Q1. What is the Swiss Post customer care number for international users?

Answer: The international support line is +41 58 386 67 67, ideal for tracking parcels or customs-related questions if you're located outside Switzerland.

Q2. Can I track my Swiss Post parcel without a Swiss phone number?

Answer: Yes! You only need your tracking number. Just visit swisspost.ch/track and enter the code. No registration required.

Q3. How do I file a complaint about a lost or delayed parcel?

Answer: Use the official online complaint form. You’ll need to provide your tracking ID, sender/receiver info, and a brief description of the issue.

✅ Final Thoughts – Get Help from Swiss Post in 2025 with Ease

Swiss Post is known for its efficiency, but no system is perfect. Whether you’re dealing with a customs delay, a missing letter, or tracking that hasn’t updated in days—Swiss Post's multilingual customer care team is ready to help.

📞 Call Now: [+41 848 888 888]📬 Write to: www.swisspost.ch/en/customer-service

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