Temu Customer Service Phone Number & Support (2025)

Temu Customer Service Phone Number & Help Guide (2025)

Temu has rapidly become one of the world’s most popular online marketplaces, offering everything from fashion to electronics at unbeatable prices. But when issues arise—like delayed orders or missing refunds—knowing how to contact Temu customer service becomes essential. This 2025 guide gives you the most accurate Temu customer service phone number, contact tips, and step-by-step help.

📌 Quick Overview – Temu Support Contacts (2025)

Support Channel	Details
Temu Customer Service Number	☎️ +1-888-495-8368 (US Toll-Free)
Live Chat Support	💬 Available in-app & on temu.com
Customer Support Email	✉️ help@temu.com
Support Hours	24/7 for live chat; Phone: 7 AM – 11 PM EST
Temu App Support	📲 Via “Help Center” in the Temu mobile app

☎️ How to Contact Temu Customer Support in 2025

1. Call Temu Customer Service

The current Temu customer service phone number is:

📞 +1-888-495-8368(Toll-Free for U.S. Customers)

You can speak to a real person for help with:

• Order tracking & delivery issues

• Refund or return status

• Account & payment concerns

• Reporting fraud or suspicious listings

🕐 Phone hours: 7:00 AM – 11:00 PM EST (Monday to Sunday)

✅ Pro Tip: Avoid peak hours (12 PM–3 PM EST) to reduce wait time.

2. Use Temu Live Chat (Best for Fast Response)

Live chat is the fastest and most popular way to reach Temu’s support team.Here’s how to access it:

• Open the Temu app

• Go to “You” > “Support Center” > “Chat With Us”

• Or visit Temu.com Help Center on desktop

Live chat is available 24/7 and offers real-time help.

3. Email Temu Support

If your issue isn’t urgent or requires documentation (like screenshots or invoices), email:📧 help@temu.com

Response time: 24–48 hours

🚚 Common Temu Support Issues & Solutions

Issue	How to Resolve
Order Not Delivered	Track order in app or call 📞 888-495-8368
Item Damaged or Wrong	Use “Return/Refund” in Temu app
Account Locked or Hacked	Email help@temu.com with ID proof
Refund Delays	Use live chat or phone support to escalate
Can’t Track Order	Check tracking ID under “Your Orders”

🔗 Helpful Internal & External Resources

• Temu Official Support Center

• Temu Android App – Google Play

• Temu iOS App – App Store

• How to Shop Safely on Temu – Blog ✅ (Internal link example)

📱 Mobile-Friendly Help Through Temu App

Temu’s mobile app is fully optimized for customer support, allowing you to:

• Access 24/7 live chat

• Submit return/refund requests

• Track orders in real-time

• View help articles & policies

The app is available on both Android and iOS.

❓ FAQ – Temu Customer Service (2025)

Q1: What is the official Temu customer service number?

A: The official number is +1-888-495-8368, toll-free for U.S. customers.

Q2: Can I contact Temu customer care from India or outside the U.S.?

A: While the toll-free number is for the U.S., international users should use email or live chat through the Temu app.

Q3: Is Temu customer service available 24/7?

A: Live chat is available 24/7, while phone support operates daily from 7 AM to 11 PM EST.

Q4: How do I request a refund on Temu?

A: Go to the app > “Your Orders” > select item > tap “Return/Refund” and follow prompts.

Q5: What should I do if my Temu package is lost?

A: First check tracking details. If still unresolved after 3–5 days, contact customer care by phone or live chat.

✅ Final Thoughts

Whether you’re facing a shipping delay or need a refund, Temu has made customer support convenient and responsive in 2025. From 24/7 live chat to a toll-free helpline, you’re never far from getting help.

Pro Tip: Save the number +1-888-495-8368 in your contacts for quick future access.

If you're a frequent shopper or planning your first Temu haul, bookmark this guide—it’s everything you need to stay informed, secure, and supported.