True Balance Helpline Number & Support Guide (2025) | Get Help Fast
- Abhinand PS
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- May 28
- 3 min read
📞 True Balance Helpline Number & Customer Support Guide (2025)
Need help with a loan issue, EMI payment, or KYC verification on True Balance? Whether you're facing a disbursement delay or app login issue, this guide gives you direct access to True Balance’s customer care and other support options.
Plus, if you’re in urgent need of cash, we’ll show you how to apply for a loan through the app in just minutes.
🔍 What Is True Balance?
True Balance is a leading fintech platform in India offering instant personal loans, insurance, and digital utility services. Operated by True Credits Pvt. Ltd., an RBI-registered NBFC, the app is used by over 75 million Indians.
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☎️ True Balance Helpline Number & Support Options
If you're trying to reach True Balance for loan-related queries, here are your best options:
Support Method | Details |
Customer Care Email | |
Helpline Number | Not officially listed on their website Use in-app support |
App Support | Open app → Profile → Help Center → Chat or Raise Ticket |
Business Hours | Monday to Saturday, 10 AM – 6 PM |
⚠️ As of 2025, True Balance does not list a direct customer care number on their official site. Users are encouraged to raise a support ticket via the in-app Help Center or email.
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🧠 Real-Life Scenario: Why Helpline Access Matters
Ravi, a freelance graphic designer from Hyderabad, noticed a delay in loan disbursal. With no phone support listed, he used the in-app chat option. His issue was resolved within 4 hours, and funds hit his bank the same day.
“I was stressed, but the in-app support was surprisingly helpful. They responded fast and kept it professional.”
💡 Actionable Tips When Contacting Support
✅ Always use your registered mobile number in communication
✅ Keep loan ID or reference number handy
✅ Use the Help Center for real-time ticket tracking
✅ Include screenshots if reporting a bug or error
✅ Be clear and concise in your message
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📲 How to Raise a Ticket in True Balance App
Here’s how you can quickly get support through the True Balance app:
Step-by-Step Guide:
Open the True Balance app
Tap your profile icon
Go to Help Center
Choose a category: Loans, Repayment, App issues
Tap Chat or Raise a Ticket
Enter your query and submit
Your ticket will be tracked with a reference ID, and responses typically come within 1–2 business days.
🔗 Additional Resources
Internal Links:
External Sources:
RBI Registered NBFCs
❓ True Balance Support – Frequently Asked Questions
Q1: Is there a toll-free number for True Balance?As of 2025, no toll-free number is listed. Use in-app Help Center or email: care@truebalance.in.
Q2: How fast does customer support respond?Typically within 24–48 business hours via email or in-app ticket.
Q3: Can I track my complaint?Yes, through the ticket ID generated in the app.
Q4: I’ve been charged wrongly. What should I do?Raise a ticket immediately through the app with transaction details and a screenshot.
Q5: Is it safe to share PAN or Aadhaar via email?No. Always complete KYC through the official app interface, not via email or phone.
💰 In Urgent Need of Money?
If your issue is delaying critical funds or if you haven’t applied yet—skip the wait!
Get approved in just minutes and receive the money directly into your bank account.
📝 Final Words
While True Balance doesn’t offer a dedicated helpline number, their in-app support and email assistance are reliable, fast, and efficient. In most cases, users get their issues resolved within 1–2 working days.
When you need support or funds urgently, know your options—and know where to click.
📲 Apply for a Loan or Get Help👉 Click here to get started with True Balance
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