Vi Customer Care Number & Support Guide 2025
- Abhinand PS
- 9 minutes ago
- 3 min read
📋 Quick Guide: Vi (Vodafone Idea) Customer Support
Support Type | Contact Info |
Vi Helpline for Vi Users | 📞 199 |
Vi Toll-Free Complaint Line | 📞 198 |
From Non-Vi Numbers | 📞 1800-123-6123 |
Vi WhatsApp Support | 💬 +91 96542 96542 |
Email Support | |
Vi Live Chat | |
Vi App Support | 📱 Vi App > Help > Chat or Raise Request |
🔍 Why You Might Need to Contact Vi Support
Vi (Vodafone Idea) continues to serve millions of users in India across prepaid, postpaid, and enterprise networks. Here’s why users typically contact Vi customer care:
SIM activation or porting issues
Network signal problems
Billing discrepancies or wrong charges
Mobile data not working
Recharge failures or wrong pack activation
Broadband & Vi GIGAnet inquiries
Whether you're a prepaid user checking your balance or a postpaid customer needing billing help, Vi’s support channels in 2025 are now more accessible and multilingual than ever before.
☎️ Vi Customer Care Numbers (Updated for 2025)
📱 1. Call 199 – Vi Helpline for Existing Customers
Available for:
Balance and validity queries
Best recharge offers
Plan migration
Account details and settings
Speaking to a live agent
Note: Charges may apply as per your base tariff plan.
☎️ 2. Call 198 – Toll-Free for Complaints
Dial 198 to register service-related complaints. It’s free and available 24x7 for:
Poor signal or data issues
SIM-related problems
Recharge not reflecting
Billing and overcharge disputes
This number directly connects you to complaint resolution officers trained in both English and local languages.
☎️ 3. Vi Toll-Free from Other Networks: 1800-123-6123
Calling from Jio, Airtel, or BSNL? Use this number to reach Vi customer support for:
MNP (Mobile Number Portability) queries
Vi SIM order or delivery issues
Postpaid/Prepaid plan clarification
Vi Business services inquiries
🆓 Toll-free for all callers.
💬 Vi WhatsApp Customer Care (2025)
One of the fastest and most convenient ways to get help from Vi is via WhatsApp.
📲 Save +91 96542 96542 and send “Hi” to begin.
Features supported:
Recharge reminders & links
Account balance & plan info
Complaint status
Porting process updates
COVID-19 helpline & Vi promotions
✅ WhatsApp support is multilingual and available 24/7.
🌐 Use Vi Live Chat or App for Instant Help
💻 Vi Website Chat Support
Visit: 👉 https://www.myvi.in/help-support
The live chat feature is available for:
Plan migration assistance
SIM activation problems
Network or internet complaints
Prepaid to postpaid conversions
Tracking complaints or orders
Available from 8 AM to 8 PM, all days.
📱 Vi App: Raise Requests or Chat
Download the Vi app for iOS or Android:
📲 Play Store - Vi App
Inside the app, go to:
Help > Chat with Us or Help > Raise a Request
The Vi app offers smart diagnostics, real-time plan tracking, recharge options, and complaint submissions.
📧 Email Support for Written Complaints
You can write to Vi customer care at:
Make sure to include:
Your Vi number
Issue details
Registered full name
Screenshots or receipts (if applicable)
🧠 Expert Tips to Get Your Issue Resolved Quickly
Always have your Vi number and last recharge date ready
Mention your location if you're reporting a network issue
Use Vi WhatsApp support for fastest replies in 2025
Escalate unresolved issues via the Vi Appellate Authority
🔗 Related Helpful Resources
Internal: Best Vi Prepaid Plans in 2025
External: Vi Grievance Redressal Page
❓ FAQ: Vi Customer Care Number & Support
✅ What is Vi’s toll-free customer care number?
198 is the official toll-free number for complaints from Vi numbers. For general queries, dial 199.
✅ How do I contact Vi from another mobile network?
Dial 1800-123-6123, a toll-free number available for non-Vi callers.
✅ Is Vi WhatsApp customer care free?
Yes, it’s 100% free. Just message +91 96542 96542 and interact with Vi’s chatbot or live agent.
✅ Can I raise a complaint through the Vi app?
Absolutely. Go to Vi App > Help > Raise a Request for instant complaint registration and tracking.
✅ What should I do if my issue is unresolved?
If you’re not satisfied, escalate your concern to the Appellate Authority via this Vi escalation page.
🔚 Final Thoughts
Vi (Vodafone Idea) has streamlined its support system in 2025 to offer fast, multilingual, and user-friendly customer service. From traditional helpline numbers to instant WhatsApp support, getting help is just a tap away.
Pro Tip: Use the Vi App or WhatsApp for the fastest response and 24x7 self-help tools.