IRCTC Contact Number: Comprehensive Guide to Customer Support (2024)
When booking a train ticket or managing a journey through the Indian Railway Catering and Tourism Corporation (IRCTC), you might need customer support for a variety of reasons—whether it's related to bookings, refunds, complaints, or technical issues. In this post, we’ll provide you with all the IRCTC contact numbers, emails, and other methods to get in touch with IRCTC’s customer service quickly and easily.
We’ll also include a detailed guide on when to use each contact method, common issues, and tips for efficient problem resolution.
Why Having the Right IRCTC Contact Information is Important
Train journeys can sometimes involve unexpected challenges—whether it’s ticket booking issues, cancellations, or train delays. Knowing how to contact IRCTC customer care ensures that you can resolve your issues promptly and continue your journey without any disruptions.
We’ll cover IRCTC helpline numbers for various scenarios, such as general inquiries, PNR status, refunds, and escalations.
IRCTC Contact Numbers: Complete List for 2024
IRCTC offers several helpline numbers, each catering to different types of queries. Here is a breakdown of the most commonly used contact numbers:
Purpose | Contact Number | Service Hours |
General Customer Care | 139 | 24/7 |
IRCTC E-ticketing Support | 0755-6610661 / 0755-4090600 | 24/7 |
IRCTC Toll-Free Number | 1800-110-139 | 24/7 |
PNR & Train Inquiry | 139 | 24/7 (IVR system) |
Complaint Resolution | 1800-111-321 | 9 AM to 6 PM (Mon-Sat) |
Tourism Enquiries | 011-23311263 / 011-23311264 | 10 AM to 6 PM (Mon-Sat) |
Catering Services | 1323 | 24/7 |
These numbers allow you to reach IRCTC for a variety of issues, whether it's related to ticket booking, cancellations, or even complaints about food services on your journey.
How to Use the IRCTC 139 Helpline
The 139 IRCTC Helpline is the primary contact for most customer service queries. Here's how to use it:
Call 139 from your phone: It works across all mobile networks and landlines.
You’ll be connected to an Interactive Voice Response (IVR) system. Follow the prompts to select your query type (e.g., booking inquiries, cancellations, etc.).
Key services available through the 139 helpline:
PNR Status: Check the status of your ticket.
Train Running Status: Get real-time updates on train arrivals and delays.
Ticket Booking Issues: Speak with an agent for issues with your booking.
Cancellations: Get help canceling your ticket if you're having trouble online.
Tip: Save the 139 number to your phone’s contacts so you can access it quickly when traveling.
IRCTC Contact Numbers for Refunds and Cancellations
If you have issues related to refunds or cancellations, here’s where to reach out:
E-Ticket Refund Support: 0755-6610661 / 0755-4090600
Refund Escalation Email: etickets@irctc.co.in
For cancellations or refund delays, it's best to contact IRCTC directly through these channels. Additionally, you can follow up via email if your issue isn’t resolved over the phone.
IRCTC Refund Policy: Quick Overview
E-Ticket Refunds: Processed automatically within 7-10 business days after cancellation.
Counter Ticket Refunds: Can be claimed at the nearest railway station if canceled.
Tatkal Tickets: No refund for confirmed Tatkal tickets. However, waitlisted Tatkal tickets are eligible for a refund minus service charges.
Contact Numbers for Complaints and Grievances
If you need to escalate an issue or file a complaint regarding your train journey, catering services, or booking problems, you can use the following contacts:
Complaint Type | Contact Number | Service Hours |
General Complaints | 1800-111-321 | 9 AM to 6 PM (Mon-Sat) |
Catering Complaints | 1323 | 24/7 |
Railway Police (RPF) | 182 | 24/7 (Security Issues) |
Tourism Complaints | 011-23311263 / 011-23311264 | 10 AM to 6 PM (Mon-Sat) |
For emergency security issues on a train, such as harassment or theft, you can also dial 182, the railway police number.
How to File a Complaint Online
In addition to calling the helplines, you can also file complaints through the IRCTC website:
Log in to your IRCTC Account: Navigate to the ‘Feedback’ or ‘Help’ section.
Select ‘File a Complaint’: Choose the category of your complaint (e.g., catering, ticketing, refund).
Fill in the Required Details: Provide your PNR number and details of the issue.
Submit: IRCTC will assign a complaint number for future reference.
IRCTC Customer Support Through Email and Social Media
For non-urgent queries, you can contact IRCTC through email or social media:
General Queries Email: care@irctc.co.in
E-ticketing Queries: etickets@irctc.co.in
Tourism Email: tourism@irctc.com
IRCTC on Social Media
IRCTC is also active on social media platforms, and many customers use these channels to report issues or get help.
Twitter: @IRCTCofficial
Facebook: IRCTC Official
Simply tag or direct message IRCTC with your query, and their team will respond during business hours. This can often be a quicker way to get a resolution if you’re not able to reach them through other means.
Frequently Asked Questions (FAQs)
1. What is the quickest way to contact IRCTC for booking issues?
The quickest way to contact IRCTC for booking issues is to dial the 139 helpline, which operates 24/7. You can speak directly with a customer service representative by following the IVR prompts.
2. How can I escalate a complaint if my issue is unresolved?
If your complaint is unresolved, you can escalate it by contacting 1800-111-321 for complaint resolution or emailing your issue to care@irctc.co.in.
3. Is there a separate number for catering-related complaints?
Yes, for any issues related to onboard catering services, you can dial 1323 to register your complaint.
4. How long does it take to receive a refund for a canceled ticket?
Refunds for e-tickets are typically processed within 7-10 business days. If you encounter any delays, you can contact 0755-6610661 or email etickets@irctc.co.in.
5. Can I contact IRCTC via social media?
Yes, IRCTC is available on Twitter and Facebook. You can tag them or send a direct message for support. Make sure to provide necessary details like your PNR number for quicker assistance.
By using the right IRCTC contact numbers and knowing how to reach their support team, you can resolve any issues quickly and efficiently. Whether you need help with ticket bookings, cancellations, refunds, or complaints, the customer service team is available 24/7 to assist you.
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