Zomato Customer Care Number 2025 | Official Support Guide

Introduction

Zomato is one of India’s leading food delivery and dining-out apps, serving millions of users daily. From late-night snacks to restaurant reservations, Zomato has transformed convenience at our fingertips.

But what happens when your order is delayed, the food arrives cold, or your refund gets stuck? That’s when knowing the official Zomato customer care number and support channels becomes essential.

As a frequent Zomato user myself, I’ve had to contact support for missing order items and refund delays. Based on my experience, the in-app help chat is the fastest way to resolve most issues, though helpline and email remain important escalation channels.

This guide lists the latest Zomato helpline numbers, support channels, escalation tips, and FAQs for 2025.

✅ Zomato Customer Care Number (India – 2025 Update)

Here’s a quick reference table for Zomato customer support:

Support Type	Contact Details	Availability
Zomato Helpline Number	1860-123-1234 (Legacy)	Limited
City-specific Support	Available via App	24x7
In-App Chat (Preferred)	Zomato App → Help	Instant
Email Support	support@zomato.com	24–48 hrs
Official Help Website	help.zomato.com	24x7

⚠️ Note: Zomato has shifted most support to its app-based Help & Chat system. The helpline is rarely used now, but in-app chat support is 24x7 for faster resolution.

🔎 Why People Contact Zomato Customer Care

Based on common user complaints, here’s why Zomato support is contacted most often:

• Refund Issues – Money deducted but no order delivered

• Wrong or Missing Items – Part of the food order not delivered

• Delayed or Canceled Orders – Delivery partner cancels unexpectedly

• Subscription Issues – Zomato Gold/Zomato Pro membership complaints

• Table Reservations & Dine-out – Booking disputes, cancellations, or refunds

👉 Pro Tip: For quick refunds, opt for Zomato Credits (wallet). Refunds arrive faster than direct bank payments.

🛠️ How to Contact Zomato Support in 2025

1. In-App Chat Support (The Fastest Way)

• Open Zomato App

• Tap Orders → Select Order → Help → Chat with Agent

• Get real-time resolution or refund initiation

2. Calling Customer Care

• Traditional helpline 1860-123-1234 is still active, but most users are redirected to app-based support

3. Email Escalation

• Send details to support@zomato.com

• Include Order ID, screenshots, and registered mobile number for quick response

4. Help Center Website

• Visit help.zomato.com for FAQs and contact forms

✨ Pro Tips for Faster Resolution

• Always keep your order ID handy before logging a complaint

• Use in-app chat first—it connects directly to your order history

• For refunds pending beyond 7 days, escalate via email

• Save Zomato emergency contact inside the app → useful if a delivery issue involves safety

FAQs: Zomato Customer Care (2025 Edition)

1. What is the official Zomato customer care number in India?The official helpline is 1860-123-1234, but Zomato encourages users to use its in-app Help & Chat system.

2. How can I get a refund from Zomato?Use Zomato App → My Orders → Select Order → Help → Refund Request. Refunds via Zomato Credits are fastest.

3. Is Zomato support available 24/7?Yes. The Zomato in-app chat support works 24/7, while phone helplines have limited availability.

Final Thoughts

In 2025, Zomato’s customer support system is primarily app-based, with in-app chat and self-service tools solving most issues instantly. While the helpline still exists, real-world experience shows chat support is faster for refunds, missing items, and delivery problems.

If you’re a frequent Zomato user, bookmark this guide for quick reference. For related resources, check out:

• Swiggy Customer Care Number & Refund Guide 2025 – abhinandps.com

• [Amazon India Helpline & Customer Support Numbers]

• [Paytm/UPI Refund Escalation Guide 2025]